General Manager- Event Operations

BEST Crowd Management; Spokane (WA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Spokane, WA is seeking a General Manager of Event Operations to lead day-to-day security and event operations, drive exceptional customer experiences, and oversee an on-site event workforce. You will own planning, staffing, and execution at major events, mentor managers and frontline leaders, and partner with senior leadership on financial performance and operational efficiency.

This role requires strong leadership, a related degree or equivalent experience, and

Qualifications

• Strong operational leadership, communication, team-building, and coaching skills.
• Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
• Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.

Responsibilities

• Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
• Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
• Be visible at major events and provide hands-on operational leadership and decision-making when needed.
• Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
• Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
• Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders to strengthen judgment, performance, and accountability.
• Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into clear corrective actions and improvements.
• Build client confidence through strong security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
• Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
• Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.

Skills

Operational leadership

Communication

Team-building

Coaching

Decision making

Continuous improvement

Security operations knowledge

Event operations knowledge

Client confidence

Dynamic environment

Education

Bachelor's degree in a related field or equivalent experience

Job description

Now Hiring: General Manager - Event Operations

Are you ready to take charge of high-energy operations and help bring major events to life? Join us as a General Manager, where you'll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!

Compensation: $85,000 - $90,000 / year

Work Location: Spokane, WA

Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

Essential Duties And Responsibilities

• Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
• Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
• Be visible at major events and provide hands-on operational leadership and decision-making when needed.
• Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
• Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
• Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders to strengthen judgment, performance, and accountability.
• Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into clear corrective actions and improvements.
• Build client confidence through strong security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
• Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
• Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.

Minimum Qualifications

• Strong operational leadership, communication, team-building, and coaching skills.
• Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
• Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
• Bachelor's degree in a related field or equivalent experience.
• Minimum of three years of operations, service, field, or project management experience.
• Experience in security, event staffing, crowd management, sports management, or athletics preferred.

Physical and Mental Demands

• Ability to stand or walk for extended periods (up to 10 hours)
• Occasional lifting, pushing, or pulling up to 25 lbs
• Ability to climb, bend, stoop, and work in confined or elevated spaces
• Work outdoors in varying weather conditions

Reasonable accommodations may be made for qualified individuals with disabilities.

Working Environment

Office-based position with frequent attendance at scheduled events in indoor and outdoor environments.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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