Event Manager, Hospitality & Client Experience

Concord Hospitality Brand; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Job summary

Concord Hospitality Brand in Duluth, GA is seeking a proactive events professional to lead cross-functional teams in planning and executing meetings and events at our hotels.

You will coordinate room blocks, AV, catering, and client communications, ensuring impeccable service, timely delivery, and thorough post-event follow-up while upholding our guest-first standards.

Join a culture focused on development, integrity, and outstanding guest experiences across Concord-managed properties.

Qualifications

• Proven experience in event planning, hospitality, or related fields.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality results.
• Proactive, professional, and guest-focused.

Responsibilities

• Deliver exceptional customer service to both internal partners and external clients.
• Plan, coordinate, and execute all event details, including room blocks, function space, audio-visual needs, catering, and contracts.
• Communicate clearly and professionally with clients, vendors, and hotel teams to ensure all event needs are met.
• Maintain accurate records and documentation, including BEOs, event orders, group resumes, billing, and schedules.
• Manage pre-event, event-day, and post-event activities with a focus on detail, timeliness, and quality.
• Understand the hotel’s food & beverage offerings, function spaces, and presentation standards to optimize event experiences.
• Monitor and respond promptly to client requests, changes, or issues to ensure satisfaction.
• Collaborate with internal departments to maximize event success and guest satisfaction.

Skills

Event planning

Hospitality experience

Customer service

Communication skills

Time management

Job description

Concord Hospitality Brand in Duluth, GA is seeking a proactive events professional to lead cross-functional teams in planning and executing meetings and events at our hotels.

You will coordinate room blocks, AV, catering, and client communications, ensuring impeccable service, timely delivery, and thorough post-event follow-up while upholding our guest-first standards.

Join a culture focused on development, integrity, and outstanding guest experiences across Concord-managed properties.