Lead Event Manager - Hospitality & Client Experience

CP Duluth Sugarloaf LLC; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Hotel room discounts

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Concord Leader to inspire greatness in a hotel team and coordinate event details while delivering exceptional service to clients. You will lead with integrity and care for your team, creating a Great Place to Work for all.

As part of the role, you will plan room blocks, manage AV needs, catering, and contracts, and maintain comprehensive event documentation. You will collaborate across departments to ensure flawless events and guest satisfaction.

Qualifications

• Experience in event planning, hospitality, or related fields.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality results.
• Proactive, professional, and guest-focused.

Responsibilities

• Deliver exceptional customer service to both internal partners and external clients.
• Plan, coordinate, and execute all event details, including room blocks, function space, audio-visual needs, catering, and contracts
• Communicate clearly and professionally with clients, vendors, and hotel teams to ensure all event needs are met
• Maintain accurate records and documentation, including BEOs, event orders, group resumes, billing, and schedules
• Manage pre-event, event-day, and post-event activities with a focus on detail, timeliness, and quality
• Understand the hotel’s food & beverage offerings, function spaces, and presentation standards to optimize event experiences
• Monitor and respond promptly to client requests, changes, or issues to ensure satisfaction
• Collaborate with internal departments to maximize event success and guest satisfaction

Skills

Event planning

Hospitality

Communication

Organization

Job description

Concord Hospitality is seeking a Concord Leader to inspire greatness in a hotel team and coordinate event details while delivering exceptional service to clients. You will lead with integrity and care for your team, creating a Great Place to Work for all.

As part of the role, you will plan room blocks, manage AV needs, catering, and contracts, and maintain comprehensive event documentation. You will collaborate across departments to ensure flawless events and guest satisfaction.