Director of Event Services

Concord Hospitality Enterprises; Alexandria (VA); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) match

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a dynamic and detail-oriented Director of Event Services to lead planning and execution of group events, ensuring exceptional experiences for planners and attendees. This role emphasizes collaboration with sales, operations, and catering teams to maximize revenue and client satisfaction.

Responsibilities include managing all event details, utilizing Delphi and PMS systems, and developing the team through training and career growth opportunities.

Qualifications

• Proven experience in convention services, event planning, or related hospitality roles.
• Exceptional communication, organization, and time management skills.
• Ability to multitask, prioritize tasks, and work with minimal supervision.
• Strong interpersonal skills and a customer-focused mindset.
• Proficiency with digital sales systems such as Delphi, PMS platforms, and Microsoft Office suite.
• Flexibility to work evenings, weekends, and varied schedules as needed.

Responsibilities

• Deliver outstanding customer service to internal teams and external clients.
• Manage all event details from planning through post-event follow-up, including room blocks, contracts, billing, and deadlines.
• Collaborate with sales, operations, and catering teams to forecast and maximize group revenue.
• Develop knowledge of hotel services and utilize digital sales and PMS systems.
• Attend client functions and represent the hotel professionally.
• Work independently while leading and motivating teams to foster collaboration.
• Achieve performance goals and support team development through training and growth opportunities.
• Adhere to company policies and respond to management directives promptly.

Skills

Event planning

Communication

Organization

Time management

Interpersonal skills

Delphi

PMS platforms

Microsoft Office

Tools

Delphi

PMS platforms

Microsoft Office

Job description

Concord Hospitality is seeking a dynamic and detail-oriented Director of Event Services to lead the planning and execution of group events. This role is essential to delivering exceptional experiences for planners and attendees, ensuring smooth operations that drive repeat and referral business.

As a Concord Leader You Will Be Responsible To

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities

• Deliver outstanding customer service to both internal teams and external clients.
• Manage all event details from initial planning through post-event follow-up, including room blocks, contracts, billing, and critical deadlines.
• Collaborate with sales, operations, and catering teams to forecast and maximize group room and food & beverage revenue.
• Develop comprehensive knowledge of hotel services and effectively utilize digital sales and property management systems (PMS).
• Attend client functions and represent the hotel professionally, working varied schedules as business demands.
• Work independently while leading and motivating teams to foster collaboration and proactive problem-solving.
• Achieve performance goals and support team development through training and career growth opportunities.
• Adhere to all company policies and respond to management directives promptly and professionally.

Qualifications

• Proven experience in convention services, event planning, or related hospitality roles.
• Exceptional communication, organization, and time management skills.
• Ability to multitask, prioritize tasks, and work with minimal supervision.
• Strong interpersonal skills and a customer-focused mindset.
• Proficiency with digital sales systems such as Delphi, PMS platforms, and Microsoft Office suite.
• Flexibility to work evenings, weekends, and varied schedules as needed.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training & development opportunities
• Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

“We Are Concord!”

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”