Event Manager: Dynamic Live Events & Security Ops

BEST Crowd Management; Arlington (TX); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Arlington, TX is seeking an experienced Event Manager to lead on-site operations for dynamic entertainment venues and sports events. You will supervise Event Supervisors and staff, coordinate security and guest services, and ensure exceptional customer satisfaction by meeting client specifications.

The role requires 1–3 years in crowd management or security, strong communication, and flexibility to work weekends, nights, and holidays.

Qualifications

• Minimum 1-3 years of professional-level experience required. Prior experience in security, event staffing, law enforcement and/or military experience preferred
• Minimum of one-year previous experience in customer service, security or related field
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays.
• Ability to monitor company communications and respond to time-sensitive matters with clients, staff, and senior executives.
• Excellent communication skills both oral and written; reading, writing, and oral proficiency in the English language
• Adaptability – Responds effectively to changes in situation or information
• Ability to pass a background check

Responsibilities

• Support operational responsibilities including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
• Supervise Event Supervisors; motivate, coach, train, and evaluate performance.
• Maintain positive client/security relationships through regular contact and support.
• Identify issues at events and coordinate with Account Manager/Area Manager or client; assist with reports or investigations.
• Respond to client or site emergencies; communicate with managers and client.
• Coordinate all aspects of executing the event operations at the location; respond to client requests.
• Assign work tasks to Event Supervisors, Event Staff and Event Security.
• Develop and update SOPs; orient post; review orders; emergency response.
• Ensure SOPs and training information are maintained and positions kept clean and organized.
• Perform other duties as requested.

Job description

BEST Crowd Management in Arlington, TX is seeking an experienced Event Manager to lead on-site operations for dynamic entertainment venues and sports events. You will supervise Event Supervisors and staff, coordinate security and guest services, and ensure exceptional customer satisfaction by meeting client specifications.

The role requires 1–3 years in crowd management or security, strong communication, and flexibility to work weekends, nights, and holidays.