Event Manager - Guest Services Events

BEST Crowd Management; Arlington (TX); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Arlington, TX is seeking an experienced Event Manager to lead on-site operations for dynamic entertainment venues and sports events. You will supervise Event Supervisors and staff, coordinate security and guest services, and ensure exceptional customer satisfaction by meeting client specifications.

The role requires 1–3 years in crowd management or security, strong communication, and flexibility to work weekends, nights, and holidays.

Qualifications

• Minimum 1-3 years of professional-level experience required. Prior experience in security, event staffing, law enforcement and/or military experience preferred
• Minimum of one-year previous experience in customer service, security or related field
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays.
• Ability to monitor company communications and respond to time-sensitive matters with clients, staff, and senior executives.
• Excellent communication skills both oral and written; reading, writing, and oral proficiency in the English language
• Adaptability – Responds effectively to changes in situation or information
• Ability to pass a background check

Responsibilities

• Support operational responsibilities including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
• Supervise Event Supervisors; motivate, coach, train, and evaluate performance.
• Maintain positive client/security relationships through regular contact and support.
• Identify issues at events and coordinate with Account Manager/Area Manager or client; assist with reports or investigations.
• Respond to client or site emergencies; communicate with managers and client.
• Coordinate all aspects of executing the event operations at the location; respond to client requests.
• Assign work tasks to Event Supervisors, Event Staff and Event Security.
• Develop and update SOPs; orient post; review orders; emergency response.
• Ensure SOPs and training information are maintained and positions kept clean and organized.
• Perform other duties as requested.

Job description

Join Our Team as an Event Manager!

Previous Crowd Management or Event Experience!

About Us

Since 2009, BEST Crowd Management has been bringing venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.

Join Our Team as an Event Manager!

Previous Crowd Management or Event Experience!

About Us

Since 2009, BEST Crowd Management has been bringing venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.

Why Join Us?

• Dynamic Environment:Work with top-tier clients in professional sports and entertainment.
• Growth Opportunities:Be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges.
• Supportive Culture:Thrive in a supportive environment that maintains a boutique business philosophy.

Compensation: $52,000 - 57,000 / year

Work Location: Arlington, TX

Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

Job Summary: Under the direction and leadership of the Assistant Account Manager and/or Account/Area Manager, as designated by account, the exempt-level Event Manager manages, oversees, and coordinates all aspects of the event operations including ensuring optimal customer satisfaction by meeting the customer requirements, operational planning, and service provided.

Essential Duties And Responsibilities

• Support operational responsibilities as assigned, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
• Serve as the direct supervisory contact for Event Supervisors regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching, and training. Additionally, responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required
• Responsible for maintaining positive client/security relationships through frequent team and client contact and support
• Identify issues occurring at events and forward to the Account Manager/Area Manager and/or Client (pending on the location of the incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager and/or Client (pending on location), Area Manager
• Assists with the coordination of all aspects (technical and managerial) of executing the event operations at the assigned location, including responding to client requests.
• Assign work tasks to Event Supervisors, including Event Staff and Event Security to direct work throughout the event
• Coordinate and conduct on-the-job training through the development and improvement of standard operating procedures, which may include orientation to the post, review of orders, routine responsibilities, and how to respond to emergency situations or specific client needs
• Responsible for ensuring all Standard Operating Procedures and training information are being properly maintained and updated and all positions are properly maintained, cleaned and organized
• Perform other duties and responsibilities as requested or required

Minimum Qualifications

• Minimum 1-3 years of professional-level experience required. Prior experience in the security, event staffing, law enforcement and/or military experience preferred
• Minimum of one-year previous experience in customer service, security or related field
• Previous security, military, EMS or law enforcement experience preferred, but not required Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts), and holidays.
• Ability to monitor company communications and respond to time-sensitive matters with clients, staff, and senior executives.
• Articulate and able to use good independent judgment and discretion with understanding the significance of notifying superiors and colleagues when appropriate
• Excellent communication skills both oral and written; reading, writing, and oral proficiency in the English language
• Adaptability – Responds effectively to changes in situation or information
• Ability to pass a background check

Physical And Mental Demands

While performing the duties of this job, it is required to frequently sit, stand, walk, talk, or hear. They are required to stand or walk for extended periods (up to 10 hours). On occasion, they may be required to climb and work in high places, stoop, bend, or reach above the shoulders. The position may also require work in confined spaces and exposure to different types of outdoor weather conditions. Must occasionally lift, push, or pull up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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