Event Guest Services Lead — Safety & Support

Oak View Group; Sioux City (IA); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group in Sioux City, IA seeks a Guest Services Supervisor to lead the guest services staff and support operations during events at Tyson Events Center. This part-time, event-based role prioritizes guest safety and exceptional service.

The position may include ushering, ticket taking, and door guarding as needed. Availability evenings/weekends/holidays is important; regular season runs Sept–May. $18/hour with 401(k) options.

Qualifications

• High school diploma or equivalent.
• Previous supervisory experience preferred.
• Outgoing, friendly personality with public interaction.
• Strong problem-solving skills and ability to stay calm under pressure.
• Clear, concise communication and teamwork.
• Able to work in loud environments and around large crowds.
• Flexible evenings, weekends and holidays.
• Physically able to stand for extended periods and lift/carry heavy items.

Responsibilities

• Oversee Guest Services Representatives on event days.
• Provide exceptional customer service and assistance to all guests.
• Serve as a first point of contact for escalated guest issues.
• Greet and scan tickets as guests enter the building.
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout the facility.
• Control and monitor all access to restricted areas for events.
• Provide a safe and secure environment for the Tyson Events Center.
• Report actual/suspected violations of policies to management.
• Complete incident reports for incidents during events.
• Ensure emergency exits remain clear at all times.
• Assist guests with different needs entering/exiting the facility.
• Move around to various positions as event needs.
• Hand out materials to guests for events.
• Follow all event procedures and safety standards.

Skills

Leadership experience

Public interaction

Communication

Problem solving

Teamwork

Calm under pressure

Flexibility

Education

High school diploma or equivalent

Job description

Oak View Group in Sioux City, IA seeks a Guest Services Supervisor to lead the guest services staff and support operations during events at Tyson Events Center. This part-time, event-based role prioritizes guest safety and exceptional service.

The position may include ushering, ticket taking, and door guarding as needed. Availability evenings/weekends/holidays is important; regular season runs Sept–May. $18/hour with 401(k) options.