Guest Services Supervisor | Part-Time | Tyson Events Center

Oak View Group; Sioux City (IA); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group in Sioux City, IA seeks a Guest Services Supervisor to lead the guest services staff and support operations during events at Tyson Events Center. This part-time, event-based role prioritizes guest safety and exceptional service.

The position may include ushering, ticket taking, and door guarding as needed. Availability evenings/weekends/holidays is important; regular season runs Sept–May. $18/hour with 401(k) options.

Qualifications

• High school diploma or equivalent.
• Previous supervisory experience preferred.
• Outgoing, friendly personality with public interaction.
• Strong problem-solving skills and ability to stay calm under pressure.
• Clear, concise communication and teamwork.
• Able to work in loud environments and around large crowds.
• Flexible evenings, weekends and holidays.
• Physically able to stand for extended periods and lift/carry heavy items.

Responsibilities

• Oversee Guest Services Representatives on event days.
• Provide exceptional customer service and assistance to all guests.
• Serve as a first point of contact for escalated guest issues.
• Greet and scan tickets as guests enter the building.
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout the facility.
• Control and monitor all access to restricted areas for events.
• Provide a safe and secure environment for the Tyson Events Center.
• Report actual/suspected violations of policies to management.
• Complete incident reports for incidents during events.
• Ensure emergency exits remain clear at all times.
• Assist guests with different needs entering/exiting the facility.
• Move around to various positions as event needs.
• Hand out materials to guests for events.
• Follow all event procedures and safety standards.

Skills

Leadership experience

Public interaction

Communication

Problem solving

Teamwork

Calm under pressure

Flexibility

Education

High school diploma or equivalent

Job description

The Guest Services Supervisor is an event-based position that oversees the Guest Services Staff and supports guest services operations at the Tyson Events Center. This position provides frontline leadership and hands‑on operational support to ensure guest safety and meet the needs of guests as they attend events at the Tyson Events Center. The Guest Services Supervisor may work in Guest Services positions as needed, including as ushers, ticket takers, and door guards. This is a part‑time role with scheduling based on events. Our regular event season runs from September through May. This role pays an hourly rate of $18.00.

Benefits

Part‑time role benefits: 401(k) savings plan, 401(k) matching.

This position will remain open until October 16, 2026.

Responsibilities

• Oversee Guest Services Representatives on event days.
• Provide exceptional customer service and assistance to all guests.
• Serve as a first point of contact for escalated guest issues.
• Greet and scan tickets as guests enter the building.
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout the facility.
• Control and monitor all access to all restricted areas for events.
• Provide a safe and secure environment for the Tyson Events Center.
• Report actual/suspected violations of Tyson Events Center policies, procedures, rules, or regulations to management.
• Complete incident reports for incidents occurring during events.
• Ensure emergency exits remain clear at all times.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Assist guests with different needs in entering/exiting the facility.
• Move around to various positions/locations as event needs.
• Hand out materials to guests as needed for events.
• Follow all event procedures and safety standards.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory experience preferred.
• Comfortable working with the public with an outgoing and friendly personality.
• Strong problem‑solving skills with the ability to remain calm and professional under pressure.
• Ability to communicate clearly and concisely.
• Ability to work both independently and as part of a team.
• Must be comfortable working in a loud environment and around large crowds.
• Flexible availability, including evenings, weekends, and holidays.
• Physically able to stand for extended periods and lift/carry heavy items as needed.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.