Event Experience & Logistics Manager

New Orleans Ernest N. Morial Convention Center; New Orleans (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

New Orleans Ernest N. Morial Convention Center is seeking an Event Services coordinator to manage client communications, enforce facility rules, and ensure smooth execution of events in a fast‑paced environment.

You will work with clients and contractors to review floor plans, schedules, and requirements, maintain the Event Management System, and document changes to meet deadlines. The role also involves proactive planning and training of new staff as industry trends evolve.

Qualifications

• Maintain a high level of communication with clients and provide them with all necessary information relative to the staging of their events.
• Guide clients in facility rules, regulations, and policies and procedures to ensure operational efficiency and increase customer satisfaction.
• Ensure clients' and contractors' knowledge of and compliance with all applicable regulations to ensure fire and safety policies and procedures are met.
• Review event floor plans, schedules, and logistical needs and make recommendations when necessary.
• Keep clients and contractors informed of deadlines, including floor plans, event specifications, and other relevant details.
• Obtain, organize, and interpret detailed requirements and schedules from clients and contractors to ensure all MCCNO departments have the necessary information to successfully and efficiently execute the event.
• Ensure that input to the Event Management System is maintained and up-to-date.
• Create, distribute and publish event information that is clear, comprehensive, and in accordance with internal event scheduling deadlines and departmental standards.
• Participate in, and schedule when necessary, internal and external meetings to ensure that all parties have a thorough understanding of all aspects of the event.
• Foresee problems and head off through proper planning and anticipation of problems or issues.
• Coordinate work flow and monitor in-house activities by interfacing with clients and contractors and directing the activities of the MCCNO staff.
• Oversee all event activities and follow up on all client requests, concerns, and problems.
• Update, manage, and chase delegated tasks to ensure progress to deadlines.
• Issue changes, corrections, and updates as necessitated by evolving event requirements.
• Check all lease space to ensure that all client and contractor equipment is removed by the end of the contracted period.
• Ensure that all MCCNO space is clear and clean in accordance with facility policies.
• Assist with the preparation of final client bills by data input in Event Management System and provide signed supporting documents when required.
• Participate in industry-related trainings and events and stay current with industry trends to make recommendations in response to changes in the industry.
• Actively assist in the training and development of new Event Services staff.
• Establish and maintain effective working relationships with diverse groups of people in high pressure situations with a goal of having the client become or continue as a repeat customer. Able to deal with difficult people.
• Prioritize and plan work activities, use time efficiently, multi-task, perform under minimal supervision and work extended/irregular hours as necessary including nights, weekends and holidays.

Job description

New Orleans Ernest N. Morial Convention Center is seeking an Event Services coordinator to manage client communications, enforce facility rules, and ensure smooth execution of events in a fast‑paced environment.

You will work with clients and contractors to review floor plans, schedules, and requirements, maintain the Event Management System, and document changes to meet deadlines. The role also involves proactive planning and training of new staff as industry trends evolve.