Senior Event Operations & Client Experience Lead

The New Orleans Tribune; New Orleans (LA); On-site; USD 95,000 - 130,000; Full time

Job summary

The New Orleans Tribune is seeking an Assistant Director of Event Services to support the Director in leading the Event Services Department for MCCNO. You will guide Event Managers and staff, manage client accounts, and ensure exceptional service across conventions, trade shows, meetings, and special events.

This role involves strategic oversight, process improvement, and acting for the Director when needed.

Qualifications

• Leadership experience in event operations and staff management.
• Ability to coordinate complex events across multiple teams.
• Strong customer service mindset and problem-solving skills.

Responsibilities

• Provide day-to-day operational leadership for the Event Services Department and oversee the planning and execution of assigned conventions, trade shows, meetings, consumer shows, and special events.
• Monitor planning milestones, timelines, and departmental deliverables to ensure high-quality service.
• Serve as the primary escalation point for operational challenges, client concerns, and event-related issues, implementing timely solutions.
• Lead cross-functional planning meetings to address resource needs and logistics for events.
• Monitor event operations from move-in to move-out to meet contractual obligations and client expectations.
• Conduct post-event evaluations to identify opportunities to improve operations and client experience.

Skills

Evenings/weekends

Leadership experience

Event operations knowledge

Organizational skills

Multi-event management

Interpersonal skills

Cross-department collaboration

Financial acumen

Job description

The New Orleans Tribune is seeking an Assistant Director of Event Services to support the Director in leading the Event Services Department for MCCNO. You will guide Event Managers and staff, manage client accounts, and ensure exceptional service across conventions, trade shows, meetings, and special events.

This role involves strategic oversight, process improvement, and acting for the Director when needed.