Event Experience Lead - Front-of-House & Guest Services

Cape Fear Community College; Wilmington (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Cape Fear Community College's Wilson Center seeks a Guest Experience Personnel to support a variety of events. This part-time, event-driven role involves coordinating volunteers, assisting with front-of-house operations, ADA accessibility, concessions, and guest services with independence and good judgment.

You will work across multiple positions such as entry points, house management, artist services, and production support, reporting to the Guest Experience Coordinator.

Qualifications

• Customer service excellence in dynamic environments.
• Ability to coordinate volunteers and events with attention to safety and accessibility.
• Strong communication and record-keeping for event operations.

Responsibilities

• Oversee day-of-event logistics with independence and good judgment.
• Coordinate volunteers, safety protocols, and ADA accessibility for events.
• Support front-of-house operations, concessions, and guest services across diverse roles.

Skills

Customer service

Event coordination

Team leadership

Education

High School Diploma or Equivalent

Tools

Ungerboeck

Sign-up Genius

Spektrix

Sling Scheduling

Google Suite

Job description

Cape Fear Community College's Wilson Center seeks a Guest Experience Personnel to support a variety of events. This part-time, event-driven role involves coordinating volunteers, assisting with front-of-house operations, ADA accessibility, concessions, and guest services with independence and good judgment.

You will work across multiple positions such as entry points, house management, artist services, and production support, reporting to the Guest Experience Coordinator.