Event Experience Coordinator/Liasson

Miraval Resorts & Spas; Lenox (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Unlimited fitness center access

Yoga classes

Tuition reimbursement

Free golf

Employee discounts on spa services

Discounted rates at Hyatt Hotels

Job summary

Miraval Resorts & Spas in Lenox, Massachusetts, is seeking an Event Concierge who will serve as a key operational extension of the Event Planning Manager team. This role involves liaising with clients, resolving issues, and providing exceptional service for events such as weddings and retreats. The ideal candidate should have a strong knowledge of resort operations and excellent customer service skills.

The position offers a dynamic work environment and various benefits, including free golf and discounts on spa services. Candidates are expected to embrace the ethos of the Miraval wellbeing brand and manage multiple priorities effectively.

Qualifications

• Experience in hospitality or guest services.
• Demonstrated knowledge of Miraval operations and culture.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Liaise between clients and resort operations.
• Resolve issues and fulfill special requests proactively.
• Provide event support and anticipate needs.

Skills

Customer service skills

Communication

Organization

Problem-solving

Microsoft Office proficiency

Job description

Organization

Miraval Berkshires Resort and Spa

Summary

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues to take comfort in. The Event Concierge is a highly visible, guest-facing member of the Group Sales & Events team and serves as a key operational extension of the Event Planning Manager team. This role serves as the onsite resource for event planners, VIP guests, vendors, and resort departments, ensuring seamless execution of meetings, retreats, weddings, and special events while delivering exceptional service throughout the guest journey. The ideal candidate is an internal team member with strong knowledge of Miraval operations, established relationships across departments, and a passion for creating memorable guest experiences. The role requires flexible schedules, including early morning or late evening shifts, weekends, and holidays as needed.

Duties and Responsibilities

• Act as a liaison between clients, resort operations, and event planning.
• Proactively resolve issues, fulfill special requests, coordinate logistics, and serve as the go-to resource for day‑of event support.
• Provide day‑of event support in a fast‑paced environment, anticipating needs before they arise and embodying Miraval’s commitment to personalized service and wellbeing.

Qualifications

• Embrace the ethos and culture of the Miraval wellbeing brand.
• Preferred internal candidate with demonstrated knowledge of Miraval operations and resort culture, able to create strong relationships across resort departments and collaborate effectively with diverse teams.
• Experience in hospitality, guest services, events, concierge, or resort operations.
• Exceptional customer service, communication, organization, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with Microsoft Office and ability to quickly learn hospitality systems.

Benefits

• Awarded Fortune’s 100 best companies to work for.
• Unlimited use of our fitness center, yoga classes, and lectures.
• Tuition or wellbeing reimbursement.
• Free golf.
• Employee discounts on all spa services and programming.
• Discounted rates at Hyatt Hotels.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.