Event-Driven Venue IT Systems Administrator

Honda Center; United States; On-site; USD 100,000 - 120,000; Full time

Job summary

OC Sports & Entertainment, LLC in California is seeking a Venue Application Systems Administrator to administer and support venue and hospitality applications, maintain configurations and access controls, and collaborate with IT and business teams during events. The role requires 3+ years of experience with enterprise and hospitality tech in fast-paced environments, plus a bachelor’s degree.

The position is on-site in California, with responsibilities spanning pre-event checks, vendor

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field preferred.
• 3+ years of experience supporting business applications, venue technology, hospitality technology, enterprise applications, or related systems.
• Experience administering or supporting POS, ticketing, hospitality, event management, retail, or other operational applications preferred.
• Experience troubleshooting application issues and working with software vendors and internal technology teams.

Responsibilities

• Administer and support venue and hospitality applications, including designing and maintaining role-based access models aligned with job responsibilities and least-privilege principles and updating them as roles and organizational structures change
• Safeguarding administrative credentials and operating within established segregation-of-duties requirements between configuration and approval
• Maintain application configurations, user accounts, permissions, system settings, and other administrative functions in accordance with established standards
• Monitor application performance and availability and assist with identifying, troubleshooting, and resolving system issues
• Serve as a point of contact for application-related support requests from venue and business teams
• Coordinate with software vendors and internal IT teams to elevate and resolve application issues
• Track vendor release calendars and end-of-support timelines and maintain visibility into upcoming technology changes affecting the venue application environment
• Assess the impact of releases and upgrades on configurations, integrations, devices, and users, and coordinate implementation timing with the business
• Perform pre-event system checks and assist with troubleshooting application issues during events and other high-volume operating periods
• Maintain application documentation, configuration records, support procedures, user guides, event-day runbooks, and troubleshooting materials
• Support the implementation and rollout of new applications, functionality, venues, hospitality concepts, and operational technology
• Assist with system setup, testing, training, cutover activities, go-live support, and post-implementation stabilization
• Partner with the Business Analyst on new builds and translate approved business requirements into system configuration
• Track incidents, recurring issues, enhancement requests, and application support activities and identify opportunities for process improvement
• Maintain appropriate security, access, change-management, and documentation practices for supported applications
• Train and support operational super-users on day-to-day platform administration functions
• Participate in evening, weekend, holiday, event-day, and after-hours support as required
• Perform other duties as assigned

Skills

3+ years exp

Troubleshooting

Change management

Communication skills

Team collaboration

Fast-paced environment

Education

Bachelor’s degree in IT/CS/IS/Business

Tools

POS systems

Ticketing systems

Job description

OC Sports & Entertainment, LLC in California is seeking a Venue Application Systems Administrator to administer and support venue and hospitality applications, maintain configurations and access controls, and collaborate with IT and business teams during events. The role requires 3+ years of experience with enterprise and hospitality tech in fast-paced environments, plus a bachelor’s degree.

The position is on-site in California, with responsibilities spanning pre-event checks, vendor