Event-Driven Guest Services Specialist

Bocatti Experience; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Event work opportunities

Supportive team

Job summary

Bocatti Experience, a hospitality and events company in San Antonio, TX, seeks a Customer Service Representative to be the primary contact for clients and guests. You will handle inquiries, reservations, and event questions, ensuring a positive, professional experience.

Responsibilities include responding to inquiries, coordinating bookings, updating records, and supporting front‑of‑house operations during events. Evening and weekend availability is required as needed.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.
• Comfort with basic computer systems and scheduling tools.
• Willingness to work evenings and weekends as needed.
• Professional demeanor and problem‑solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and scheduling support.
• Address customer questions and concerns professionally.
• Document customer interactions and update internal records.
• Coordinate with event, kitchen, and service teams as needed.
• Support front‑of‑house operations during events when required.
• Follow company policies and customer service standards.

Skills

Communication skills

Multitasking

Written communication

Professional demeanor

Education

High School Diploma

Tools

Scheduling tools

Basic computer systems

Job description

Bocatti Experience, a hospitality and events company in San Antonio, TX, seeks a Customer Service Representative to be the primary contact for clients and guests. You will handle inquiries, reservations, and event questions, ensuring a positive, professional experience.

Responsibilities include responding to inquiries, coordinating bookings, updating records, and supporting front‑of‑house operations during events. Evening and weekend availability is required as needed.