Customer Service Representative

Bocatti Experience; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Event work opportunities

Supportive team

Job summary

Bocatti Experience, a hospitality and events company in San Antonio, TX, seeks a Customer Service Representative to be the primary contact for clients and guests. You will handle inquiries, reservations, and event questions, ensuring a positive, professional experience.

Responsibilities include responding to inquiries, coordinating bookings, updating records, and supporting front‑of‑house operations during events. Evening and weekend availability is required as needed.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.
• Comfort with basic computer systems and scheduling tools.
• Willingness to work evenings and weekends as needed.
• Professional demeanor and problem‑solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and scheduling support.
• Address customer questions and concerns professionally.
• Document customer interactions and update internal records.
• Coordinate with event, kitchen, and service teams as needed.
• Support front‑of‑house operations during events when required.
• Follow company policies and customer service standards.

Skills

Communication skills

Multitasking

Written communication

Professional demeanor

Education

High School Diploma

Tools

Scheduling tools

Basic computer systems

Job description

About Us

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in San Antonio, TX.

Position Overview

The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule:Typical workdays Monday-Friday
• Standard shifts: 8 hours

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment