Entry Level Customer Service Assistant

Bocatti Experience; Miami (FL); On-site; USD 23,000 - 34,000; Full time

Job summary

Bocatti Experience in Miami, FL is seeking an Entry Level Customer Service Assistant to support daily operations and deliver a warm, professional guest experience. You will handle inquiries, help with reservations, and assist event teams to ensure smooth service.

The role requires strong communication, multitasking, and a professional demeanor, with shifts that may include evenings and weekends. Compensation ranges and a supportive team environment are highlighted in the posting.

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Skills

Verbal communication

Written communication

Multitasking

Organization

Professional demeanor

Problem-solving

Tools

Scheduling tools

Basic computer systems

Job description

About Us

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Entry Level Customer Service Assistant to support our operations in Miami, FL.

Position Overview

The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule:Typical workdays Monday-Friday
• Standard shifts: 8 hours

Compensation:$17.00 - $25.00 per hour, depending on experience

• Overtime opportunities during peak event periods