Booking & Events Support Specialist

Bocatti Experience; Houston (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Event work opportunities

Supportive team environment

Job summary

Bocatti Experience is seeking a Call Center Representative to handle inbound and outbound customer communications for bookings, inquiries, and service information. You will deliver professional support and document interactions to keep client records accurate.

The role emphasizes clear communication, multitasking in a fast-paced hospitality environment, and collaboration with booking, event, and operations teams. Competitive hourly pay and flexible scheduling are offered.

Qualifications

• Experience in call center or customer service is preferred.
• Strong verbal communication and interpersonal skills.
• Basic computer proficiency and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette.
• Reliable, organized, and customer-focused.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or escalation
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Job description

Bocatti Experience is seeking a Call Center Representative to handle inbound and outbound customer communications for bookings, inquiries, and service information. You will deliver professional support and document interactions to keep client records accurate.

The role emphasizes clear communication, multitasking in a fast-paced hospitality environment, and collaboration with booking, event, and operations teams. Competitive hourly pay and flexible scheduling are offered.