Call Center Representative

Bocatti Experience; Houston (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Event work opportunities

Supportive team environment

Job summary

Bocatti Experience is seeking a Call Center Representative to handle inbound and outbound customer communications for bookings, inquiries, and service information. You will deliver professional support and document interactions to keep client records accurate.

The role emphasizes clear communication, multitasking in a fast-paced hospitality environment, and collaboration with booking, event, and operations teams. Competitive hourly pay and flexible scheduling are offered.

Qualifications

• Experience in call center or customer service is preferred.
• Strong verbal communication and interpersonal skills.
• Basic computer proficiency and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette.
• Reliable, organized, and customer-focused.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or escalation
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Job description

About Us

Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.

Position Overview

The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or escalation
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Qualifications

• Previous call center, customer service, or administrative experience preferred
• Strong verbal communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Reliable, organized, and customer-focused

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment

Schedule & Compensation

Schedule: Monday-Friday with occasional weekend support

Shift Length: 6-8 hours

Pay: $17.00 - $26.00 per hour, depending on experience