Hospitality Call Center Specialist - Flexible Scheduling

Bocatti Experience; San Antonio (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Event work opportunities

Supportive team environment

Job summary

Bocatti Experience in San Antonio, TX, seeks a Call Center Agent to handle inbound and outbound inquiries, reservations, and service information. You will deliver professional customer support and document interactions throughout the booking and event process.

The role requires strong communication skills, reliability, and the ability to work in a fast-paced environment while coordinating with events and operations teams. Flexible scheduling and event coverage are available.

Qualifications

• Call center or customer service experience preferred.
• Strong verbal communication and interpersonal skills.
• Basic computer proficiency and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Make outbound calls for booking confirmations, follow-ups, and client support.
• Assist customers with scheduling and booking requests.
• Document customer interactions and maintain accurate records.
• Resolve basic customer concerns or escape issues when necessary.
• Coordinate with booking, event, and operations teams.
• Follow company communication standards and procedures.

Skills

Verbal communication

Phone etiquette

Data entry

Multitasking

Documentation

Customer focus

Job description

Bocatti Experience in San Antonio, TX, seeks a Call Center Agent to handle inbound and outbound inquiries, reservations, and service information. You will deliver professional customer support and document interactions throughout the booking and event process.

The role requires strong communication skills, reliability, and the ability to work in a fast-paced environment while coordinating with events and operations teams. Flexible scheduling and event coverage are available.