Event Day Receptionist

ASM Global-SMG; United States; On-site; USD 32,000 - 42,000; Part time

Job summary

ASM Global-SMG is seeking an Event Day Receptionist for SNHU Arena's Executive Office. This on-site role focuses on delivering exceptional guest service and handling administrative tasks on event days.

You will manage ticketing inquiries, assist with parking and accessibility needs, and use Microsoft Office and arena systems to support smooth operations. Flexibility for event schedules, including nights and weekends, is required.

Qualifications

• Minimum 2 years in customer service, preferably in events or hospitality.
• Proficiency with Microsoft Office, Google Drive, Outlook; comfortable with basic software.
• Familiarity with online ticketing platforms; Ticketmaster experience strongly preferred.
• Strong verbal and written communication with attention to detail.
• Able to multi-task in a fast-paced environment and work nights, weekends, or holidays as needed.

Responsibilities

• Answer calls and emails, providing accurate information and resolving issues.
• Assist guests with ticketing concerns and troubleshoot Ticketmaster issues.
• Provide information on parking, ADA accommodations, lost & found, and guest services.
• Update customer accounts and check ticket availability and event timelines in systems.
• Direct inquiries to appropriate departments and learn venue policies.
• Utilize Office, Google Drive, Outlook, and arena software for daily tasks.

Skills

Customer service

Ticketing platforms

Multitasking

Communication

Tech-savvy

Teamwork

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Google Drive

Ticketmaster

Job description

Job Title: Event Day Receptionist Location: SNHU Arena – Executive Office (On-site, event days)

Position Overview: The Customer Service & Event Support Representative is responsible for providing exceptional guest service and administrative support in the executive office on event days at the SNHU Arena. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of ticketing platforms. The ideal candidate will be dependable, detail-oriented, and capable of working in a fast-paced environment while assisting guests both in person and remotely.

Key Responsibilities

• Answer incoming phone calls and email inquiries, providing accurate information and resolving customer needs.
• Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness.
• Provide information regarding parking, ADA accommodations, lost & found, and other guest service needs.
• Access and update customer accounts, ticket availability, and event timelines using various software platforms.
• Direct inquiries and messages to the appropriate internal departments.
• Learn and apply all venue policies, rules, and regulations to guide guests effectively.
• Utilize Microsoft Office Suite, Google Drive, Outlook, and arena-specific systems to perform daily tasks.
• Perform other duties as assigned to ensure smooth event-day operations.

Qualifications & Skills

• Minimum 2 years of customer service experience (event, entertainment, or hospitality industry preferred).
• High school diploma or equivalent required Proficiency in Microsoft Office (Outlook, Excel, Word), Google Drive, and other basic computer programs.
• Familiarity with online ticketing platforms (Ticketmaster experience strongly preferred).
• Strong communication skills (verbal and written) with excellent attention to detail.
• Ability to multi-task, prioritize, and problem-solve in a fast-paced environment.
• Dependable, punctual, and able to work independently as well as part of a team.
• Flexible schedule; must be available to work nights, weekends, and holidays as required by event schedules.
• Customer service-oriented with the ability to interact professionally with guests, vendors, and all levels of management.
• Tech-savvy with the ability to quickly learn new systems and processes.
• Other duties assigned.

Education and/or Experience

• High school graduate or obtained GED.
• Minimum of one year in a clerical, front desk or receptionist position.

Computer Skills

To perform this job successfully, must have a strong background of computer proficiency and operational experience of industry standard software systems, including but not limited to standard Microsoft Windows operating based platforms such as Outlook, Excel, and Word.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work typically performed in an office setting in a seated or standing position. Must be able to walk and/or stand for extended periods of time. Must be able to use close vision. Must be able to hear and speak to use a two-way radio and telephone. Must be able to hear, read, write, and speak English. Must be able to lift and/or move up to 25 pounds, or occasionally more with assistance. Must be able to work flexible hours, as dictated by the event schedule, including days, nights, weekends, and holidays.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRRA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.