Dynamic Event Day Guest Services Coordinator

ASM Global-SMG; United States; On-site; USD 32,000 - 42,000; Part time

Job summary

ASM Global-SMG is seeking an Event Day Receptionist for SNHU Arena's Executive Office. This on-site role focuses on delivering exceptional guest service and handling administrative tasks on event days.

You will manage ticketing inquiries, assist with parking and accessibility needs, and use Microsoft Office and arena systems to support smooth operations. Flexibility for event schedules, including nights and weekends, is required.

Qualifications

• Minimum 2 years in customer service, preferably in events or hospitality.
• Proficiency with Microsoft Office, Google Drive, Outlook; comfortable with basic software.
• Familiarity with online ticketing platforms; Ticketmaster experience strongly preferred.
• Strong verbal and written communication with attention to detail.
• Able to multi-task in a fast-paced environment and work nights, weekends, or holidays as needed.

Responsibilities

• Answer calls and emails, providing accurate information and resolving issues.
• Assist guests with ticketing concerns and troubleshoot Ticketmaster issues.
• Provide information on parking, ADA accommodations, lost & found, and guest services.
• Update customer accounts and check ticket availability and event timelines in systems.
• Direct inquiries to appropriate departments and learn venue policies.
• Utilize Office, Google Drive, Outlook, and arena software for daily tasks.

Skills

Customer service

Ticketing platforms

Multitasking

Communication

Tech-savvy

Teamwork

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Google Drive

Ticketmaster

Job description

ASM Global-SMG is seeking an Event Day Receptionist for SNHU Arena's Executive Office. This on-site role focuses on delivering exceptional guest service and handling administrative tasks on event days.

You will manage ticketing inquiries, assist with parking and accessibility needs, and use Microsoft Office and arena systems to support smooth operations. Flexibility for event schedules, including nights and weekends, is required.