Event Day Guest Services Coordinator

asmglobal; Richmond (NH); On-site; USD 21,000 - 30,000; Part time

Job summary

Legends Global seeks a dependable Event Day Receptionist to deliver exceptional guest service at SNHU Arena on event days. You will handle calls, assist with tickets, provide venue information, and coordinate with internal teams to ensure smooth operations.

The role requires strong communication, problem-solving, and tech-savvy skills to work with ticketing platforms and venue software in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience (event, entertainment, or hospitality industry preferred).
• High school diploma or equivalent required.

Responsibilities

• Answer incoming phone calls and email inquiries, providing accurate information and resolving customer needs.
• Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness.
• Provide information regarding parking, ADA accommodations, lost & found, and other guest service needs.
• Access and update customer accounts, ticket availability, and event timelines using various software platforms.
• Direct inquiries and messages to the appropriate internal departments.
• Learn and apply all venue policies, rules, and regulations to guide guests effectively.
• Utilize Microsoft Office Suite, Google Drive, Outlook, and arena-specific systems to perform daily tasks.
• Perform other duties as assigned to ensure smooth event-day operations.

Skills

Customer service

Communication

Multi-tasking

Punctual

Flexible schedule

Tech-savvy

Learn new systems

Education

High school diploma or GED

Tools

Microsoft Office

Google Drive

Job description

Legends Global seeks a dependable Event Day Receptionist to deliver exceptional guest service at SNHU Arena on event days. You will handle calls, assist with tickets, provide venue information, and coordinate with internal teams to ensure smooth operations.

The role requires strong communication, problem-solving, and tech-savvy skills to work with ticketing platforms and venue software in a fast-paced environment.