Event Security

ASM Global-SMG; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Legends Global is seeking an Event Security Officer at SNHU Arena in Manchester, NH for part-time, event-based work. You will greet guests, scan tickets, assist with seating, and help maintain a safe environment during events and non-event operations.

Role requires strong customer service, calmness under pressure, and the ability to work well in a team. Prior venue or guest services experience is a plus; 18+ years old with a high school diploma or GED preferred.

Qualifications

• Must be 18 years or older.
• High school diploma or GED preferred.
• Previous customer service experience is preferred; experience working in event venues, arenas, or guest services is a plus.
• Strong customer service and communication skills.
• Friendly, positive, and professional attitude.
• Ability to work well in a team environment.
• Ability to remain calm in a fast-paced and high-energy environment.
• Reliable and able to maintain consistent attendance.
• Ability to follow written and verbal instructions.

Responsibilities

• Greet guests in a friendly and professional manner upon arrival.
• Scan tickets and assist guests with entering the arena.
• Help guests locate their seats and provide general event and venue information.
• Verify tickets for entry into seating sections and restricted areas as needed.
• Assist guests with disabilities by supporting accessible seating, entrances, and other accommodations as needed.
• Monitor assigned seating sections to ensure aisles and walkways remain clear and compliant with safety and fire code requirements.
• Proactively assist guests who may have questions, concerns, or need help during events.
• Handle guest concerns professionally and notify a supervisor if additional support is needed.
• Remain calm and assist with guest safety in the event of an emergency by following arena procedures.
• Help maintain the cleanliness of seating sections by picking up debris and checking for lost items.
• Support event operations before, during, and after events as needed.
• Follow all arena policies, procedures, and dress code guidelines.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Team player

Calm under pressure

Reliable attendance

Follow instructions

Education

High School Diploma or GED

Job description

Position: Event Security Officer

Department: Security

Reports To: Security Manager / Security Supervisor

FLSA Status: Hourly, Non-Exempt

Location: SNHU Arena - Manchester, NH

THE ROLE

The Event Security Officer at SNHU Arena is responsible for maintaining a safe and secure environment for guests, employees, performers, vendors, and visitors during events and non‑event operations. This part‑time, event‑based position supports crowd management, monitors security systems, responds to incidents, and provides high‑level customer service while ensuring all arena policies and safety procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests in a friendly and professional manner upon arrival.
• Scan tickets and assist guests with entering the arena.
• Help guests locate their seats and provide general event and venue information.
• Verify tickets for entry into seating sections and restricted areas as needed.
• Assist guests with disabilities by supporting accessible seating, entrances, and other accommodations as needed.
• Monitor assigned seating sections to ensure aisles and walkways remain clear and compliant with safety and fire code requirements.
• Proactively assist guests who may have questions, concerns, or need help during events.
• Handle guest concerns professionally and notify a supervisor if additional support is needed.
• Remain calm and assist with guest safety in the event of an emergency by following arena procedures.
• Help maintain the cleanliness of seating sections by picking up debris and checking for lost items.
• Support event operations before, during, and after events as needed.
• Follow all arena policies, procedures, and dress code guidelines.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this role.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.

• Must be 18 years or older.
• High school diploma or GED preferred.
• Previous customer service experience is preferred; experience working in event venues, arenas, or guest services is a plus.
• Strong customer service and communication skills.
• Friendly, positive, and professional attitude.
• Ability to work well in a team environment.
• Ability to remain calm in a fast‑paced and high‑energy environment.
• Reliable and able to maintain consistent attendance.
• Ability to follow written and verbal instructions.

COMPENSATION

Competitive hourly pay.

WORKING CONDITIONS

Location: SNHU Arena – Manchester, NH

PHYSICAL DEMANDS

• Must be able to stand and walk for extended periods of time (6–10 hours).
• Must be able to climb stairs and move throughout the arena.
• Must be able to work in a loud, fast‑paced event environment.
• Must be able to communicate clearly with guests and coworkers.
• Must be able to respond quickly in a busy environment.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.