Event Coordinator: VIP Meetings & Corporate Events

Highgate; Miami (FL); In loco; USD 25.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan with employer 


Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Jury duty leave

Descrizione del lavoro

Highgate Hotels in Miami is seeking an Event Coordinator to support the Sales department by coordinating and servicing group meetings and events from booking through execution.

Working under the Director of Catering & Conference Services, this role serves as a key point of contact for clients, prepares event documentation, communicates details to hotel departments, and ensures every event is executed accurately and to the highest standards.

Competenze

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• 1-2 years of experience in hotel or restaurant events, catering, or sales support.
• Strong attention to detail and organizational skills.
• Strong interpersonal and communication skills, with a customer-focused attitude.
• Problem-solving skills and the ability to remain calm during live events.
• Familiarity with CRM or sales and catering software preferred.

Mansioni

• Event Coordination and Execution: Understand and respond to all client and guest needs and requests in a timely and professional manner.
• Act as liaison between the hotel and meeting planners to ensure successful events, including obtaining rooming lists, establishing billing, monitoring group room blocks, welcoming VIPs, coordinating amenity requests, handling on-site event logistics, and coordinating outside vendors.
• Prepare group resumes giving hotel departments an overview and schedule of each event, including the agenda, AV requirements, VIPs, billing arrangements, and amenity requests.
• Assist clients in planning food and beverage events, including menu and wine selection, decorations, entertainment, and audio visual.
• Create, distribute, and update accurate Banquet Event Orders (BEOs) that include detailed information on the agenda, menu items, room setup, and billing arrangements.
• Meet clients upon arrival and participate in pre-conference reviews, including the introduction of Department Heads, an overview of events, and guest arrival details.
• Ensure event spaces are properly set up and events run according to the BEO.
• Communicate last-minute changes in group functions to hotel staff and ensure accurate and satisfactory follow-up.
• Participate in post-conference reviews with clients, including the presentation of banquet checks when applicable.
• Review final bills for accuracy before they are sent to clients, compile any cancellation or attrition charges, and send thank you notes and meeting critiques; communicate feedback according to hotel guidelines.
• Enter and maintain accurate client information, bookings, and reports in the sales and catering system.
• Attend daily, weekly, and monthly meetings as directed.

Conoscenze

Attention to detail

Organizational skills

Customer-focused

Interpersonal communication

Problem-solving

CRM software

Formazione

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Strumenti

CRM software

Descrizione del lavoro

Highgate Hotels in Miami is seeking an Event Coordinator to support the Sales department by coordinating and servicing group meetings and events from booking through execution.

Working under the Director of Catering & Conference Services, this role serves as a key point of contact for clients, prepares event documentation, communicates details to hotel departments, and ensures every event is executed accurately and to the highest standards.