Event Coordinator (Full Time)

Fooda; Waco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Pre-tax commuter benefit

Career advancement opportunities

Networking opportunities

Free meals

Job summary

Fooda is seeking an onsite Event Support specialist in the Texas area to help with setup, teardown, and operations for our office-food popup program. You will ensure high-quality experiences by coordinating with restaurants, resolving issues, and coaching users on the Fooda app.

You will thrive in a fast-paced startup environment, building relationships with customers and restaurant partners while delivering excellent service.

Qualifications

• Strong customer service and relationship-building skills.
• Comfortable with technology in a fast-paced startup.
• Effective communicator with attention to detail.

Responsibilities

• Onsite setup, teardown, and site maintenance to ensure quality experience.
• Coordinate with restaurants and access to buildings for events.
• Troubleshoot orders, deliveries, and communications.
• Resolve issues in real time with customers and restaurants.
• Promote and coach users on Fooda mobile app at events.
• Perform audits of event setup for consistency and quality.
• Escalate issues to management when needed.

Skills

Customer service

Relationship building

Tech-savvy

Communication

Organization

Local territory know-how

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem.
Nearby options were limitedand the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.
Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

What You'll Be Doing

• Support Fooda events in a variety of capacities, including: 1.) being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience, 2.) getting restaurants onsite and access to the building
• Gain competency with Fooda's technology and standard operations procedures
• Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
• Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards
• Conduct onsite Fooda promotions and mobile app coaching
• Provide real-time onsite customer service to resolve issues promptly directly with the consumer
• Facilitate audits of restaurant event set-up to ensure consistency and high quality
• Escalate issues to Manager when necessary to keep them informed or help problem solve

Who You Are:

• You love building relationships with customers and enjoy customer service
• You are friendly, high energy and love interacting with other people
• You are savvy with technology and will be comfortable in a fast-paced start-up
• You are resourceful, exhibit grace under pressure, and know you're capable of finding solutions
• You are a strong communicator and self-starter
• You are organized and detail oriented. Type-A personality is a plus!
• You're someone who knows the local territory and gets around efficiently in your own car
• You're looking for a full time gigduring regular business hours
• Prior catering or serving experience strongly preferred

What We'll Hook You Up With:

• Paid time off
• 401k Retirement Savings Plan with company match
• Pre-tax commuter expense benefit
• Long-term opportunities for advancement within Fooda
• Networking opportunities for work or career with local restaurants
• A fulfilling, challenging work experience and free food!