Event Coordinator

Michaels Stores; Troy (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an enthusiastic Event Coordinator to create memorable experiences for guests. In this dynamic role, you will plan and facilitate various events, including children's birthday parties and craft classes, ensuring a fun and engaging atmosphere. You'll deliver exceptional customer service, assist shoppers, and maintain store standards. If you have a passion for creativity, excellent people skills, and enjoy working in a vibrant retail environment, this opportunity is perfect for you. Join a team that values inclusion and creativity while making a positive impact in the community.

Qualifications

• Experience in planning and coordinating events, especially for children.
• Strong communication and organizational skills are essential.

Responsibilities

• Plan and coordinate multiple events simultaneously, ensuring client satisfaction.
• Provide friendly customer service and assist with shopping and checkout.

Skills

Event Planning

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Experience with Children

Education

High School Diploma

Job description

Join to apply for the Event Coordinator role at Michaels Stores.

Store - DET-TROY, MI

Plan, coordinate, and facilitate events (including kids' birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to uphold our Brand Promises.

Event Coordination

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and craft classes.
• Create a fun and creative environment for clients of all ages.
• Demonstrate and instruct craft projects, perform face painting, and other activities.
• Implement party add-ons such as goody bags and balloons according to company standards.
• Communicate event details effectively with clients and team members.
• Handle administrative tasks like emails, phone calls, and paperwork.
• Adjust plans based on client feedback and needs.
• Create backup or emergency plans as necessary.
• Ensure client satisfaction for scheduled events.
• Maintain cleanliness and safety standards; set up, break down, and clean after events.

Customer Experience

• Assist customers with shopping, product location, and solutions.
• Provide quick and friendly checkout experiences.
• Engage customers in Rewards program and Credit Card enrollments.
• Educate customers about Voice of Customer surveys.
• Support Omni channel processes like BOPIS and SFS.
• Participate in truck unload, stocking, planogram, merchandise recovery, and maintenance.
• Support store in-stock and safety programs.
• Adhere to SOPs and company policies to ensure compliance.
• Interact respectfully and positively with others, embodying the company’s values.
• Cross-train in Custom Framing sales and production.
• Participate in store cleanliness activities.

Preferred Knowledge/Skills/Abilities

• Energetic, enthusiastic personality.
• Ability to handle stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience with children and children’s events.
• Strong communication, organizational, and creative problem-solving skills.
• Retail and customer service experience required.

Physical Requirements & Work Environment

• Stand for long periods, move throughout the store, and perform physical tasks like lifting and reaching.
• Work includes nights, weekends, and early mornings; some outdoor work and handling heavy boxes.

Applicants must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities.