Event Consultant New Ferndale, Michigan

Event Source; Ferndale (MI); On-site; USD 18,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits after

401k after 60 days

Team member rental discounts

Referral program

96 hours of PTO annually

Job summary

Event Source is seeking an Event Consultant to assist clients in creating memorable event experiences. You will identify needs, recommend rental products, and close sales while delivering outstanding service in a fast-paced team environment.

Responsibilities include handling inquiries, showcasing Mood Boards, maintaining accurate data, and upselling where appropriate. Occasional travel and a strong emphasis on collaboration ensure successful client outcomes.

Qualifications

• One or more years of related customer service experience.
• Proficiency in English (written and verbal).
• Proficient in Windows and Office; able to create Mood Boards.
• Ability to use PowerPoint for Mood Boards and utilize Social Tables for event diagrams.
• Strong math skills including fractions, percentages, and ratios.
• Able to interpret varied instructions and schedules with accuracy.
• Willingness to upsell and solicit orders.
• Professional personal appearance required.
• Experience in events or catering industry preferred.
• Completion of assessments and successful background check/drug screen.

Responsibilities

• Field incoming calls, texts, web requests, and emails.
• Make outbound calls to update contact information.
• Showcase products in Mood Boards and design presentations.
• Greet clients in the Design Center.
• Enter and maintain customer data and sales information.
• Understand client event needs and provide tailored recommendations.
• Follow up on quotes and leads per goals.
• Cultivate relationships to drive retention and repeat business.
• Address and resolve customer issues promptly.
• Network with industry professionals through events and conferences.
• Occasional travel to offsite locations.
• Meet critical performance metrics.
• Uphold company values CART.

Skills

Customer service

Communication

Upselling

Teamwork

Time management

Attention to detail

Mood boards

PowerPoint

Social Tables

Microsoft Office

Problem solving

Professional appearance

Tools

PowerPoint

Social Tables

Microsoft Office

Job description

At Event Source / Panache Events / So Cool Events, our associates are more than promoters of our exceptional products and service. They are important assets to our business, individuals who care about and keep our company standards. With our training, development, and benefits, there are real opportunities for your future.

Position Summary:

The Event Consultant position is responsible for assisting customers in creating the perfect event experience. Excellent service begins with identifying client needs and offering appropriate rental products based on the event type. This position handles inquiries promptly and effectively in a fast-paced, team-oriented environment. Successful candidates must add value to each interaction, close sales, and provide excellent customer service.

Essential Duties and Responsibilities:

• Field incoming phone calls, texts, web requests, and emails.
• Make outbound calls to update current and new business contact information.
• Showcase products in Mood Boards.
• Greet clients in the Design Center.
• Accurately enter and maintain customer data and sales information in relevant systems.
• Consult with clients to understand their event rental needs and provide tailored recommendations to meet their requirements, while identifying opportunities for upselling.
• Relentlessly follow up on quotes and leads per department goals.
• Cultivate and nurture relationships with both new and existing clients to drive retention and repeat business.
• Proactively address and resolve any customer issues or concerns that may arise.
• Foster relationships with industry professionals through networking events, trade shows, and conferences.
• Occasional travel to offsite locations.
• Meet critical performance metrics.
• Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
• Perform additional duties as required.

Schedule:

• Monday – Friday between the hours of 8:30AM – 5:00PM.
• You will be required to work 10:30AM – 7:00PM on a rotational basis of approximately once every three weeks.
• You will also be required to work 8:30AM – 4:00PM on a rotational basis of approximately one Saturday every three months.
• Medical, dental, vision, and 401k after 60 days.
• Enjoy team member rental discounts and participate in our referral program.
• 96 hours of PTO annually (prorated the first year based on hire date/month).

Qualifications and Requirements:

• One or more years of related customer service experience.
• Must possess a high level of communication skills.
• Ability to be engaged and interested in learning about each event.
• Proficiency in the English language (both written and verbal) is required.
• Proficient in Microsoft Windows and Office, with creative skills for product pairing and interior design.
• Ability to create Mood Boards using PowerPoint and utilize Social Tables for event diagrams.
• General knowledge of basic math skills; fractions, percentages, and ratios.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Great problem-solving skills.
• Comfortable upselling and asking for orders.
• Must maintain a professional personal appearance.
• Excellent multitasking, prioritization, and time management skills.
• Strong attention to detail and ability to maintain accurate records.
• Knowledge of the event or catering industry preferred.
• Completion of Behavioral and Cognitive Assessments through the Predictive Index.
• Successful completion of company background check and drug screen.

Our employment process requires an in-depth background investigation verifying clear criminal history.