Event Consultant

Event Source; Valley View (OH); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k plan

Employee discounts on rentals

Referral program

Descrizione del lavoro

Event Source is seeking an Event Consultant to assist clients in crafting memorable event experiences. You will identify client needs, recommend rental products, and provide exceptional service in a fast-paced team environment.

The role emphasizes upselling opportunities, accurate data entry, and building lasting client relationships while maintaining professional presentation and a keen eye for detail.

Competenze

• One or more years of related customer service experience.
• Strong communication skills and fluency in English.
• Interest in learning about each event and products.
• Proficient with Windows/Microsoft Office.
• Experience creating Mood Boards in PowerPoint.
• Familiar with Social Tables for event diagrams.
• Basic math skills and ability to interpret instructions.

Mansioni

• Handle inquiries via phone, text, web requests, and email.
• Update and manage client contact information.
• Present products using Mood Boards and design ideas.
• Greet clients and enter customer data accurately.
• Understand event rental needs and upsell where appropriate.
• Follow up on quotes and leads to meet department goals.
• Build relationships to drive retention and repeat business.
• Address customer issues promptly and professionally.
• Network with industry professionals at events and conferences.
• Occasionally travel to offsite locations.
• Meet performance metrics and uphold CART values.

Conoscenze

Customer service

Communication

Learning mindset

English proficiency

Microsoft Windows

Microsoft Office

Mood boards

PowerPoint

Social Tables

Math basics

Instructions comprehension

Problem solving

Upselling

Professional appearance

Multitasking

Attention to detail

Event industry knowledge

Assessments (PI)

Strumenti

Microsoft Windows

Microsoft Office

PowerPoint

Social Tables

Descrizione del lavoro

At Event Source / Panache Events / So Cool Events, our associates are more than promoters of our exceptional products and service. They are important assets to our business, individuals who care about and keep our company standards. With our training, development, and benefits, there are real opportunities for your future.

Position Summary:

The Event Consultant position is responsible for assisting customers in creating the perfect event experience. Excellent service begins with identifying client needs and offering appropriate rental products based on the event type. This position handles inquiries promptly and effectively in a fast-paced, team-oriented environment. Successful candidates must add value to each interaction, close sales, and provide excellent customer service.

Essential Duties and Responsibilities:

• Field incoming phone calls, texts, web requests, and emails.
• Make outbound calls to update current and new business contact information.
• Showcase products in Mood Boards.
• Greet clients in the Design Center.
• Accurately enter and maintain customer data and sales information in relevant systems.
• Consult with clients to understand their event rental needs and provide tailored recommendations to meet their requirements, while identifying opportunities for upselling.
• Relentlessly follow up on quotes and leads per department goals.
• Cultivate and nurture relationships with both new and existing clients to drive retention and repeat business.
• Proactively address and resolve any customer issues or concerns that may arise.
• Foster relationships with industry professionals through networking events, trade shows, and conferences.
• Occasional travel to offsite locations.
• Meet critical performance metrics.
• Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
• Perform additional duties as required.

Schedule:

• Monday – Friday between the hours of 8:30AM – 5:00PM.
• You will be required to work 10:30AM – 7:00PM on a rotational basis of approximately once every three weeks.
• You will also be required to work 8:30AM – 4:00PM on a rotational basis of approximately one Saturday every three months.
• Medical, dental, vision, and 401k after 60 days.
• Enjoy team member rental discounts and participate in our referral program.
• 96 hours of PTO annually (prorated the first year based on hire date/month).

Qualifications and Requirements:

• One or more years of related customer service experience.
• Must possess a high level of communication skills.
• Ability to be engaged and interested in learning about each event.
• Proficiency in the English language (both written and verbal) is required.
• Proficient in Microsoft Windows and Office, with creative skills for product pairing and interior design.
• Ability to create Mood Boards using PowerPoint and utilize Social Tables for event diagrams.
• General knowledge of basic math skills; fractions, percentages, and ratios.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Great problem-solving skills.
• Comfortable upselling and asking for orders.
• Must maintain a professional personal appearance.
• Excellent multitasking, prioritization, and time management skills.
• Strong attention to detail and ability to maintain accurate records.
• Knowledge of the event or catering industry preferred.
• Completion of Behavioral and Cognitive Assessments through the Predictive Index.
• Successful completion of company background check and drug screen.

Our employment process requires an in-depth background investigation verifying clear criminal history.