Senior Event Consultant

Event Source; Ferndale (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Team member rental discounts

Referral program

Job summary

Event Source is seeking a Senior Event Consultant to manage and grow a portfolio of clients, delivering on-site event support and proactive account management. You will partner with Market Managers to tailor event solutions, nurture relationships, and drive revenue growth while maintaining the high standards of client service.

This role blends field work with office collaboration. The ideal candidate brings 3–5 years of customer service or account management experience in the events sector,

Qualifications

• 3–5 years of customer service or account management experience, preferably in event or catering.
• Strong verbal and written communication skills.
• Professional demeanor and customer focus.

Responsibilities

• Manage and grow assigned accounts to retain clients and drive revenue.
• Provide on-site event support and coordinate with Market Managers.
• Develop account strategies and upsell opportunities.
• Create event layouts and mood boards to showcase products.
• Field inbound/outbound inquiries, quotes, and requests.

Skills

Customer service

Account management

Communication skills

PowerPoint

Detail-oriented

Tools

Microsoft Office

Job description

The Senior Event Consultant (SEC) manages and grows an assigned book of business, focusing on client retention, proactive communication, and revenue growth. Working closely with Market Managers, the SEC develops account strategies, nurtures long-term relationships, and provides on-site support for key events. When not in the field, the SEC supports clients and internal teams with ongoing service needs.

Time Allocation (Approximate):

• One-third Account Management: Retention, relationship building, and revenue growth within assigned accounts.
• One-third Field Time: Client visits, site meetings, and on-site event support.
• One-third Customer Service: Handling calls, quotes, and customer requests.

Essential Duties and Responsibilities:

• Field incoming phone calls, texts, web requests, and emails.
• Make outbound calls to update client contact information and maintain regular communication with assigned accounts.
• Consult with clients to understand event needs and provide tailored rental recommendations while identifying upsell opportunities.
• Consistently follow up on quotes and leads to meet department goals.
• Schedule and conduct design center appointments within assigned accounts.
• Create event layouts and showcase products through mood boards and other visual tools.
• Greet clients in the design center and ensure a professional, positive experience.
• Account Management & Growth
  • Serve as the primary point of contact for assigned accounts.
  • Conduct quarterly and semi-annual visits with assigned accounts based on activity level and growth potential.
  • Identify and nurture emerging accounts with growth potential.
  • Strengthen relationships to drive retention and repeat business.
  • Proactively address and resolve client concerns to ensure satisfaction and loyalty.
• Field & Event Responsibilities
  • Assist Market Managers with large event management, logistics, and load-ins as needed.
  • Represent the company at trade shows, networking events, and industry functions.
  • Provide on-site event support as necessary to ensure smooth execution.
  • Share insight on market trends, client needs, and competitive activity.
• Partner with Market Managers to execute account strategies and event plans.
• Provide creative solutions for client or market challenges.
• Generate at least five qualified leads per month for Market Managers.
• Demonstrate the company’s Core Values of Consistency, Adaptability, Reliability, and Teamwork (CART) in all interactions.
• Maintain professionalism and clear communication across departments.
• Administrative & Performance Responsibilities
  • Accurately maintain client data, event details, and sales information in company systems.
  • Ensure quotes, orders, and documentation are complete and accurate.
  • Track and meet performance metrics for sales, growth, and service.
  • Remain available to support customer service tasks when not in the field.
  • Perform additional duties as assigned.

Work Conditions:

• Primarily office-based with some warehouse exposure; certain areas may not be heated or air-conditioned.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

Schedule:

• Full-time position, Monday–Friday, 8:30am–5:00pm.
• Occasional evenings and weekends as required.
• Medical, dental, vision, and 401(k) after 60 days.
• Team member rental discounts and participation in the referral program.

Qualifications and Requirements:

• Three to five years of related customer service or account management experience, preferably in the event or catering industry.
• Strong verbal and written communication skills.
• High level of professionalism, interpersonal skills, and customer focus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning new software.
• Ability to create mood boards and event diagrams using PowerPoint.
• Strong attention to detail, organization, and recordkeeping accuracy.
• Excellent multitasking, prioritization, and time management skills.
• Creative aptitude for event design, product pairing, and visual presentation.
• Confident in upselling and closing sales.
• Solid problem-solving and decision-making abilities.
• Proficient in basic math, including fractions, percentages, and ratios.
• Professional appearance and demeanor.
• Completion of Behavioral and Cognitive Assessments through the Predictive Index.
• Successful completion of a company background check and drug screen.