Event Consultant

Event Source; Ferndale (MI); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, vision coverage after

401k after 60 days

PTO 96 hours annually

Rental discounts & referral program

Job summary

Event Source in Ferndale, MI, is seeking an Event Consultant to help clients plan memorable events. You will identify client needs, recommend rental products, and deliver exceptional service in a fast-paced team environment.

Responsibilities include handling inquiries via phone, email, and web; upselling opportunities; maintaining accurate customer data; and traveling to offsite locations as needed. The role requires strong communication, mood-board skills, and proficiency with PowerPoint and

Qualifications

• 1+ year of customer service experience.
• Excellent communication skills, both written and spoken.
• Proficient in English.
• Proficient with Microsoft Windows and Microsoft Office.
• Ability to create Mood Boards using PowerPoint.
• Familiarity with event diagrams and client-focused sales.

Responsibilities

• Field inquiries via phone, text, web requests, and emails.
• Make outbound calls to update client information and generate new leads.
• Showcase products in Mood Boards.
• Greet clients in the Design Center.
• Enter and maintain customer data and sales information accurately.

Skills

Customer service

Communication skills

Upselling

Mood Boards

PowerPoint

Social Tables

Event diagrams

Attention to detail

Time management

English fluency

Tools

Microsoft Office

Microsoft Windows

Social Tables

Job description

At Event Source / Panache Events / So Cool Events, our associates are more than promoters of our exceptional products and service. They are important assets to our business, individuals who care about and keep our company standards. With our training, development, and benefits, there are real opportunities for your future.

Position Summary:

The Event Consultant position is responsible for assisting customers in creating the perfect event experience. Excellent service begins with identifying client needs and offering appropriate rental products based on the event type. This position handles inquiries promptly and effectively in a fast-paced, team-oriented environment. Successful candidates must add value to each interaction, close sales, and provide excellent customer service.

Essential Duties and Responsibilities:

• Field incoming phone calls, texts, web requests, and emails.
• Make outbound calls to update current and new business contact information.
• Showcase products in Mood Boards.
• Greet clients in the Design Center.
• Accurately enter and maintain customer data and sales information in relevant systems.
• Consult with clients to understand their event rental needs and provide tailored recommendations to meet their requirements, while identifying opportunities for upselling.
• Relentlessly follow up on quotes and leads per department goals.
• Cultivate and nurture relationships with both new and existing clients to drive retention and repeat business.
• Proactively address and resolve any customer issues or concerns that may arise.
• Foster relationships with industry professionals through networking events, trade shows, and conferences.
• Occasional travel to offsite locations.
• Meet critical performance metrics.
• Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
• Perform additional duties as required.

Schedule:

• Monday - Friday between the hours of 8:30AM - 5:00PM.
• You will be required to work 10:30AM - 7:00PM on a rotational basis of approximately once every three weeks.
• You will also be required to work 8:30AM - 4:00PM on a rotational basis of approximately one Saturday every three months.
• Medical, dental, vision, and 401k after 60 days.
• Enjoy team member rental discounts and participate in our referral program.
• 96 hours of PTO annually (prorated the first year based on hire date/month).

Qualifications and Requirements:

• One or more years of related customer service experience.
• Must possess a high level of communication skills.
• Ability to be engaged and interested in learning about each event.
• Proficiency in the English language (both written and verbal) is required.
• Proficient in Microsoft Windows and Office, with creative skills for product pairing and interior design.
• Ability to create Mood Boards using PowerPoint and utilize Social Tables for event diagrams.
• General knowledge of basic math skills; fractions, percentages, and ratios.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Great problem-solving skills.
• Comfortable upselling and asking for orders.
• Must maintain a professional personal appearance.
• Excellent multitasking, prioritization, and time management skills.
• Strong attention to detail and ability to maintain accurate records.
• Knowledge of the event or catering industry preferred.
• Completion of Behavioral and Cognitive Assessments through the Predictive Index.
• Successful completion of company background check and drug screen.