Event Consultant

Party Reflections, Inc.; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Party Reflections, Inc. in Milwaukee is seeking an Event Consultant to respond to inquiries, assist walk-in clients with rental needs, prepare quotes and reservations, and ensure a positive experience from inquiry to order.

This is an in-office role with occasional off-site client meetings and networking events. Ideal candidates have 2+ years of sales experience, a bachelor’s degree or equivalent, and strong verbal and written communication skills.

Qualifications

• 2+ years of sales experience in a relationship-driven or service-based industry.
• Bachelor's degree or equivalent professional experience.
• Excellent verbal and written communicator.
• Highly organized with ability to manage multiple clients.
• Comfortable working independently while collaborating with a larger team.
• Strong problem-solving skills and adaptability.
• Responsive with exceptional client service.
• Interest in events, hospitality, wedding, or design industries.
• Experience managing inquiries, quotes, processing orders, or client-facing work is a plus.
• Knowledge of event rental equipment or event production is a plus.

Responsibilities

• Respond to incoming client inquiries by phone, email, and in person, providing timely, professional, and helpful service.
• Assist walk-in clients with product questions, event rental needs, and small to mid-sized orders.
• Guide clients through the rental process, helping them identify products and quantities for their events.
• Build rapport with customers and establish positive relationships through attentive communication and follow-through.
• Provide accurate product information, pricing, availability details, and general guidance to help clients make informed decisions.
• Refer inquiries needing larger orders or specialized assistance to Account Executive.
• Prepare accurate and organized quotes and reservations reflecting client requests.
• Follow up with clients on outstanding quotes and unsold inquiries to encourage next steps.
• Process customer payments and apply to orders.
• Follow company policies, procedures, and pricing structures.
• Maintain accurate client information and order records throughout the sales process.
• Showroom Support: help maintain an organized showroom and assist walk-in clients in navigating it.
• Share information and collaborate with sales, logistics, and operations teams.
• Learn from colleagues and apply feedback to improve knowledge and sales skills.

Skills

Sales experience

Excellent verbal and written

Highly organized

Independent worker

Client-focused

Education

Bachelor's degree or equivalent professional experience

Tools

CRM software (PoR a plus)

CAD / event layout

Microsoft Office

Job description

Party Reflections is a leading event rental provider serving the Carolinas and surrounding markets. Founded in 1958, we have built a longstanding reputation for quality, creativity, service, and innovation within the events industry.

From weddings and corporate events to galas, university events, private celebrations, and large-scale productions, we help bring our clients' visions to life through thoughtfully curated rental products and exceptional service.

But our greatest strength has always been our people.

At Party Reflections, we believe great work happens when talented people are given the opportunity to take ownership, build meaningful relationships, and make an impact. We are looking for team members who are motivated by results, energized by working with clients, and excited to be part of an evolving company and industry.

Job Overview

The Event Consultant is responsible for responding to incoming inquiries, assisting walk-in clients with their event rental needs, preparing quotes and reservations, and providing a positive experience from the initial inquiry through the order process. This is an in-office based role with occasional off-site client meetings and networking events.

Responsibilities

• Respond to incoming client inquiries by phone, email, and in person, providing timely, professional, and helpful service.
• Assist walk-in clients with product questions, event rental needs, and small to mid-sized orders.
• Guide clients through the rental process, helping them identify the products and quantities needed for their events.
• Build rapport with customers and establish positive relationships through attentive communication and follow-through.
• Provide accurate product information, pricing, availability details, and general guidance to help clients make informed decisions.
• Recognize when an inquiry requires additional expertise and connect clients with an Account Executive for larger orders, complex event requirements, or more specialized assistance.
• Prepare accurate and organized quotes and reservations that reflect client requests and communicate order details clearly.
• Follow up with clients on outstanding quotes and unsold inquiries to answer questions, encourage next steps, and support sales conversion.
• Process customer payments and apply them to the appropriate orders.
• Follow established company policies, procedures, and pricing structures.
• Maintain accurate client information and order records throughout the sales process.

Showroom Support

• Help maintain an organized, clean, and welcoming showroom environment.
• Assist walk-in clients in navigating the showroom and exploring available rental products.

Teamwork & Professional Development

• Share relevant client information and communicate questions or concerns to the appropriate team members across sales, logistics, and operations.
• Actively learn from experienced colleagues, ask questions, and apply feedback to improve product knowledge and sales skills.
• Maintain a positive, professional attitude and contribute to a supportive, team-oriented work environment.
• Demonstrate flexibility and a willingness to assist with changing priorities, seasonal demands, and additional training or meetings as needed.

Education & Experience

• Have 2+ years of sales experience, preferably in a relationship-driven or service-based industry.
• Have a bachelor's degree or equivalent professional experience.
• Are an excellent verbal and written communicator.
• Are highly organized and able to manage multiple clients at once.
• Are comfortable working independently while also collaborating closely with a larger team.
• Have strong problem-solving skills and the ability to adapt when plans change.
• Understand the importance of responsiveness and exceptional client service.
• Have an interest in the events, hospitality, wedding, or design industries.
• Experience managing customer inquiries, preparing quotes, processing orders, or working in a client-facing environment is a plus.
• Have knowledge of event rental equipment or event production (a plus but not required).

Skills

Required:

• General proficiency with Microsoft Office

Preferred:

• Experience with CRM, sales, or rental management software (PoR experience is a plus)
• Experience with CAD or event layout systems

Qualifications

• Employee is regularly required to sit for long periods of time.
• Must have sufficient clarity of speech and hearing.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus, and ability to read from a computer screen for extended periods of time with or without corrective lenses.
• The employee is required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for extended periods of time.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Must be able to lift 20 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.