Event Concierge: Orchestrate Unforgettable Meetings

Omni Hotels & Resorts; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Louisville Hotel is seeking an Event Concierge to serve as the onsite liaison between the Catering/Convention Service managers and all hotel departments. This highly visible role handles special needs for in-house groups and coordinates events.

Must be flexible for mornings, nights, weekends, and holidays. Previous Event/Hotel Event experience is preferred. STAR and Food Handler certifications are required. Proficiency with Delphi software and strong communication are essential.

Qualifications

• Must be able to work a flexible schedule including mornings, nights, weekends, and holidays.
• Previous Event/Hotel Event experience preferred.
• Must be STAR certified
• Must be Food Handler certified

Responsibilities

• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
• Communication with other Event Concierge team and Managers to ensure seamless experience.
• Basic knowledge of hotel departments and purpose in fulfilling guests' needs.
• Manage and assist all aspects of hotel events to include day to day coordination.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences.
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up.
• Multi-task and prioritize multiple requests and information; time management skills are necessary.
• Utilize Delphi software for generation of necessary documents and changes as needed.
• Detailed knowledge of the hotel meeting space, group dynamics and event details.
• Special projects as assigned by Department Manager.
• Attends daily Banquet Event Order meetings and weekly resume meetings as needed.
• Recommends special outside services when required.
• Coordinates and attends pre-convention meetings prior to conference when scheduled.
• Other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Tools

Delphi

Job description

Omni Louisville Hotel is seeking an Event Concierge to serve as the onsite liaison between the Catering/Convention Service managers and all hotel departments. This highly visible role handles special needs for in-house groups and coordinates events.

Must be flexible for mornings, nights, weekends, and holidays. Previous Event/Hotel Event experience is preferred. STAR and Food Handler certifications are required. Proficiency with Delphi software and strong communication are essential.