Event Concierge

Omni Hotels & Resorts; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Omni Hotels & Resorts in Frisco, Texas is seeking an experienced Event Concierge to serve as the liaison with Catering/Convention Service Managers and operational departments. You'll coordinate various aspects of hotel events, ensuring seamless experiences for guests while managing requests efficiently.

The ideal candidate has a background in customer service and event management, exceptional organizational skills, and the ability to thrive under pressure.

Qualifications

• Previous catering, convention services, meeting planning experience preferred.
• One plus year of experience in a face‑to‑face customer service role required.
• Ability to communicate clearly and pleasantly, verbally and in writing, in English.

Responsibilities

• Assist Convention Services and Catering Managers as the onsite liaison.
• Manage all aspects of hotel events including day-to-day coordination.
• Be proactive in problem resolution and keep clients updated.

Skills

Customer service orientation

Time management

Problem resolution

Organizational skills

Education

College degree preferred

Tools

Delphi software

Job description

Our Event Concierge serves as the liaison with Catering/Convention Service Managers and all operational departments with the onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in‑house groups.

Responsibilities

• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
• Communicate with other Event Concierge team and Managers to ensure seamless experience.
• Have a basic knowledge of hotel departments and purpose in fulfilling guests' needs.
• Manage and assist all aspects of hotel events, including day‑to‑day coordination.
• During meetings and conferences, ensure arrangements are to specifications and create memorable experiences.
• Be proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow‑up.
• Multi‑task and prioritize multiple requests and information; time management skills are necessary.
• Utilize Delphi software for generation of necessary documents and changes as needed.
• Have detailed knowledge of the hotel meeting space, resort, group dynamics and event details.
• Special projects as assigned by Department Manager.
• Attend daily Banquet Event Order meetings and weekly resume meetings as needed.
• Recommend special outside services when required.
• Coordinate and attend pre‑conference meetings prior to conference when scheduled.
• Must be able to withstand Texas summer heat (golf tournament season) as well as walk an average of 20 000–30 000 steps a day when programs are in house due to the large size of the resort.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Qualifications

• Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge.
• One plus year of experience in a face‑to‑face customer service role required.
• College degree preferred.
• Ability to clearly, pleasantly communicate both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone.
• Ability to accurately, efficiently input information into computer systems.
• Ability to work cohesively with co‑workers both within and outside of your department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work well under pressure, dealing with many guest requests/questions within a short period.
• Developed computer proficiencies, Delphi experience a plus.
• Strong organizational skills with the ability to prioritize and multi‑task in a fast‑paced environment.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Customer service oriented with a desire to create memorable guest experiences.
• Must possess excellent telephone etiquette skills.
• Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given work week.
• Meet all physical requirements stated in responsibilities.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.