Event Concierge & Guest Experience

ASM Global; Saginaw (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

ASM Global in Saginaw, MI is seeking a friendly Guest Services Associate to assist guests, guide seating, and provide accurate information about events.

Responsibilities include answering questions, maintaining venue cleanliness and safety, and assisting with crowd control, with suitability for nights, weekends, and holidays. A high school diploma and at least 6 months in customer service are required.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience.
• Valid driver's license.
• Ability to work with minimal supervision.
• Strong customer service and communication skills.
• Ability to work irregular hours including nights, weekends and holidays.

Responsibilities

• Assist guests with seating and directions.
• Maintain venue cleanliness and safety.
• Provide information about upcoming attractions and events.
• Respond to questions, difficulties, or complaints.
• Report issues to operations staff.
• Stand and walk for extended periods during events.

Skills

Customer service

Communication skills

Interpersonal skills

Irregular hours

Professional presentation

Self-motivation

Education

High school diploma or GED

Tools

Computer skills

Job description

ASM Global in Saginaw, MI is seeking a friendly Guest Services Associate to assist guests, guide seating, and provide accurate information about events.

Responsibilities include answering questions, maintaining venue cleanliness and safety, and assisting with crowd control, with suitability for nights, weekends, and holidays. A high school diploma and at least 6 months in customer service are required.