Event Concierge (Full-Time)

Hyatt Hotels Corporation; Chesapeake, Northern (VA, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Free room nights

Friends & family rates

Room discounts on F&B

401(k) matching

Tuition assistance

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina in Cambridge, MD is seeking an Event Concierge to serve as the liaison between Event Sales/Planning and the on-site contact. This role ensures requests are met and operations run smoothly, acting as the central point for special needs during events.

The position requires detailed knowledge of facilities, group dynamics, and event details, with a strong emphasis on guest satisfaction and timely communication.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Ability to walk and stand for long periods of time and lift a moderate amount of weight as needed.
• Extremely detailed orientated and organized.
• Strong time-management and multi-tasking skills with the ability to work well under pressure.
• Demonstrate positive leadership characteristics.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly.
• Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.
• Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.

Job description

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Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

US - MD - Cambridge

Catering/Event Planning

Hourly/Entry Level Employee

Full-time

18.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details.

What You’ll Do:

• Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly.
• Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.
• Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.

At Hyatt, your success matters. We offer:

• Competitive Salary: $18.00/hour
• Health Benefits:Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance:Paid time off, including new child leave
• Retirement Support:401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities:Tuition reimbursement and robust training programs
• Everyday Conveniences:Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you’ll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR™ Accreditation, TripAdvisor’s Travelers’ Choice Award, and recognition as a 2024 Healthiest Maryland Business – Standout.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Ability to walk and stand for long periods of time and lift a moderate amount of weight as needed.
• Extremely detailed orientated and organized.
• Strong time-management and multi-tasking skills with the ability to work well under pressure.
• Demonstrate positive leadership characteristics.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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