Event Concierge (Full-Time)

Hyatt Hotels Corporation; Cambridge (MD); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Free room nights

Friends & family rates

Meal credits

Discounts on F&B

Tuition reimbursement

Training programs

Employee stock purchase plan

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina in Cambridge, MD is seeking an Event Concierge to bridge Event Sales/Planning and the on-site meeting contact. This role is central to fulfilling special requests and ensuring smooth operations across facilities.

You’ll work with multiple hotel departments, manage event details, and maintain a connected, guest-focused experience. This is an hourly, full-time entry-level opportunity with growth and comprehensive benefits.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication.
• Professional appearance and confident demeanor.
• Ability to stand and lift moderate weight.
• Detail-oriented and organized.
• Strong time-management and multi-tasking under pressure.
• Positive leadership characteristics.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Represent the Hyatt brand and connect with meeting planners to project a positive image.
• Maintain close contact with hotel departments to fulfill planner and hotel requests.
• Be the eyes and ears for meetings and events, coordinating with the Events Department to ensure smooth operations.
• Inspect event spaces and compare with event orders before planner arrival to ensure readiness.
• Address planner concerns and find creative solutions quickly.

Skills

Communication

Customer service

Flexibility

Attention to detail

Organization

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

US - MD - Cambridge

Catering/Event Planning

Hourly/Entry Level Employee

Full-time

18.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details.

What You’ll Do:

• Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly.
• Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.
• Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.

At Hyatt, your success matters. We offer:

• Competitive Salary: $18.00/hour
• Health Benefits:Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance:Paid time off, including new child leave
• Retirement Support:401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities:Tuition reimbursement and robust training programs
• Everyday Conveniences:Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you’ll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR Accreditation, TripAdvisor’s Travelers’ Choice Award, and recognition as a 2024 Healthiest Maryland Business – Standout.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Ability to walk and stand for long periods of time and lift a moderate amount of weight as needed.
• Extremely detailed orientated and organized.
• Strong time-management and multi-tasking skills with the ability to work well under pressure.
• Demonstrate positive leadership characteristics.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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