Event Sales Coordinator |$22.03/hr.

Hyatt Hotels Corporation; Baltimore, Northern (MD, KY); Hybrid; USD 61,992,000 - 68,880,000; Full time

Benefits offered by this job

Health benefits

Free/discounted room nights

Friends & family rates

Job summary

Hyatt Regency Baltimore is seeking a Sales and Events Coordinator to support events, operations, and direct sales efforts. You will act as a liaison between event managers and planners, providing on-site support and exceptional guest service during events.

The role involves coordinating meetings, answering phones, updating Hyatt systems, and assisting on the floor with group events. It offers growth opportunities within the hotel’s events team.

Qualifications

• Experience in event sales or coordination within hospitality or related industries.
• Strong organizational and communication skills.
• Ability to multitask and manage timelines effectively.
• A proactive mindset and passion for delivering exceptional client experiences.
• Must be available to work various shifts including evenings and weekends.

Responsibilities

• Assist events team on the meeting floor and coordinate with Sales & Events.
• Answer phones professionally and relay information to the Sales & Events team.
• Submit purchase orders, amenities, supplies, and inbound leads into Hyatt systems.
• Help with group VIPs and alerts to the hotel.
• Maintain guest satisfaction through proactive guest issue resolution.
• Coordinate communication between Events Office, Front Desk, Engineering, Culinary, and F&B.

Skills

Event sales/coordinator

Organizational skills

Communication skills

Multitasking

Flexibility

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Wages: $22.03/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do

The Sales and Events Coordinator is administratively responsible for supporting events, operations and the direct sales efforts of the Hyatt Regency Baltimore. This position is a proactive, empowered problem solver who provides meeting & event planners with seamless, on-site support. The coordinator acts as a liaison between the event managers and meeting & event planners during the event phase of the meeting or special event. This position is a highly visible representative of the hotel and who is aimed towards addressing guest needs, anticipation and resolution of potential problems.

Primary responsibilities include, but are not limited to, supporting the events team, answering phones, updating Hyatt’s internal systems, coordinating and attending meetings, assisting on the floor with group events, administrative work, and direct customer service. Additionally, providing consistent and clear communication with members of the sales, events and operations team is key to this position’s success.

The Sales and Events Coordinator relationship with operational departments is essential to their role. They work closely with every department in the hotel to ensure each event is successful.This position is a wonderful introduction to hospitality/sales/event disciplines.

The hourly starting rate for this position $22.03/hour. This position is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Responsibilities include

• Maintain high level of knowledge of the offerings within the hotel, accommodations and departments.
• Supporting event planning managers on the meeting floor.
• Answer phone professionally, details information accurately, and communicates all inbound calls with Sales & Events team.
• Perform property site tours as requested.
• Submit purchase orders, amenities, supply order, World of Hyatt Points, and inbound leads into Hyatt software systems.
• Helps with group VIP’s and alerts sent out to the hotel.
• Offers warm and sincere welcome/farewell for all guests including use of customer service and guest satisfaction
• Coordinating communication between the Events Office, Front Desk, Engineering, Culinary, and Food and Beverage Departments for Definite Groups and Social Events.
• Resolves guest issues promptly and with great care and effectiveness
• Maintains constant awareness of safety issues, (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Attend Daily Stand-up Meeting, Weekly Resume Meeting, and other departmental meetings as assigned.
• Project a professional company image through in-person, email and phone interactions.
• Perform general clerical duties including information flow in support of events team.
• Manage confidential information with discretion and respect of privacy to high profile guests
• Other tasks as assigned by the Associate Director of Events and Director of Sales, Events and Marketing
• Assists with preparing site tours, itineraries, and walking meeting space and rooms and Sales & Events.
• Helps with diagrams, menus, calendars, and reports for Events
• Projects enthusiasm and a hands-on mentality, along with the ability to work as a team member.
• Submit orders into hotel’s amenity system for personalized welcome amenities and welcome cards.
• Follows Event Operations Event Orders with strong attention to detail.
• Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms.
• Assists with in-house events, and events and operations team to support guest requests, needs, & changes.

This job description outlines the primary duties and responsibilities of the Coordinator and is not intended to be an exhaustive list. Additional tasks may be assigned as needed to meet the needs of the hotel.

Qualifications

• Experience in event sales or coordination within hospitality or related industries.
• Strong organizational and communication skills.
• Ability to multitask and manage timelines effectively.
• A proactive mindset and passion for delivering exceptional client experiences.
• Must be available to work various shifts including evenings and weekends.

Why You’ll Love Working Here

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow . If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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