Event Concierge

White Lodging; Austin (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Parental Leave

Vacation/PTO with rollover

DailyPay

Employee Assistance Program (EAP)

401(k) with company match

Wellness tools

Unlimited referral bonuses

Leadership development and tuition-re想

Job summary

White Lodging is seeking an Event Concierge to ensure exceptional event experiences by anticipating planners’ needs, coordinating details, and delivering outstanding service across our diverse portfolio of hotels and venues.

You will greet planners, review agendas, verify room setups, and participate in daily event meetings while maintaining the highest standards of hospitality and guest satisfaction.

Qualifications

• Experience in hospitality or events is preferred.
• Excellent communication skills with guests and planners.
• Able to lift up to 25 lbs and move around venues as needed.

Responsibilities

• Greet meeting/event planners and review agendas to ensure satisfaction.
• Inspect each meeting room and verify setup per BEO before events.
• Follow the Event Concierge checklist daily and report to supervisor.
• Attend and participate in daily meetings related to events.
• Perform other duties as assigned.

Skills

Guest service excellence

Initiative

Problem solving

Physical stamina

Job description

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an Event Concierge, you will ensure exceptional event experiences by anticipating needs, coordinating details, and delivering outstanding service to planners and guests.

What You’ll Do

• Greet meeting/event planners in their meeting room to review agendas and timelines to ensure complete satisfaction.
• Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.
• Follow the Event Concierge checklist each day for each meeting room and submit to the supervisor.
• Attend and participate in daily BEO meetings (when required), daily team Stand-Up meetings, and Pre-Convention meetings for assigned events.
• Perform other duties as assigned.

What You’ll Bring

• A passion for delivering the best guest service and experience.
• Desire to take initiative and self-motivate.
• Good judgment and problem-solving skills.
• Ability to lift, carry, or otherwise move up to 10 lbs. regularly and 25 lbs. occasionally, as well as stand and move for extended periods of time.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth