Event Concierge (Full-Time)

PERG online; Frisco (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

PERG online is seeking a dedicated on-site Events Coordinator to serve as the liaison between event planners and hotel operations. You will ensure clear communication of event details to operations and work with Convention Services and Catering Managers to meet client expectations.

You will manage day-to-day event coordination, oversee logistics, and proactively resolve any issues to deliver a seamless experience for attendees.

Qualifications

• Experience in hotel operations or administration, especially event management or banquet operations.
• At least 1 year in a customer-facing role with strong service delivery.
• Excellent verbal and written communication; professional interaction with guests, colleagues and management.
• Strong organizational skills; able to manage multiple tasks in a fast-paced environment.
• Calm, problem-solving mindset; address client needs efficiently.
• Detail-oriented; ensure event logistics are executed per plan.
• Flexible schedule including evenings, weekends and holidays.
• College degree preferred in hospitality, event management or related field.
• Familiarity with Delphi or similar event management software.

Responsibilities

• Be the primary point of contact for meeting planners; communicate event details clearly to operations.
• Collaborate with Convention Services and Catering Managers to meet client expectations.
• Coordinate day-to-day hotel events; oversee logistics from start to finish.
• Proactively resolve issues during events to ensure a seamless experience.
• Maintain knowledge of event spaces and group dynamics to advise planning.
• Generate event-related documents using Delphi and update details as needed.
• Participate in pre-convention, Banquet Event Order, and weekly resume meetings.
• Handle special projects assigned by department leaders.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

Bachelor's degree in hospitality or related field

Tools

Delphi software

Job description

Overview:

In this role, you will be the key liaison between event planners and hotel operations, ensuring smooth communication and seamless event execution.

Responsibilities:

• Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.
• Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.
• Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.
• Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.
• Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.
• Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes.
• Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events.
• Handle special projects assigned by the department leaders, contributing to the overall success of the events team.

Qualifications:

• Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred.
• At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
• Detail-oriented, ensuring all event logistics are managed and executed according to plan.
• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.
• Ability to lift, move, and place items up to 40 pounds, and stand or walk for extended periods during shifts.
• A college degree in hospitality, event management, or a related field, is preferred.
• Familiarity with Delphi or similar event management software.
• Knowledge of banquet operations and hotel event spaces.
• *This position is a full-time, on-site position with no work from home flexibility.