Event Concierge (Full-Time)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Hotels & Resorts is seeking a dedicated Events Coordinator to serve as the primary liaison between event planners and hotel operations in Frisco, Texas. You will ensure clear communication, manage day-to-day event coordination, and oversee logistics from start to finish.

Ideal candidates have hotel or banquet operations experience, strong communication, and the ability to work evenings and weekends. Proficiency with Delphi or similar software will be advantageous.

Qualifications

• Experience in hotel operations or banquet/event management preferred.
• Minimum 1 year in a customer-facing role demonstrating service excellence.
• Strong verbal and written communication with guests, colleagues, and management.
• Excellent organizational skills to manage multiple tasks in a fast-paced environment.
• Calm, proactive problem-solving mindset when addressing client needs.
• Detail-oriented approach to ensure event logistics are executed as planned.
• Ability to work varied schedules, including evenings, weekends, and holidays.
• Familiarity with Delphi or similar event management software.

Responsibilities

• Serve as the primary point of contact for meeting planners, ensuring clear communication to all operational departments.
• Coordinate with Convention Services and Catering Managers to meet client expectations and standards.
• Manage day-to-day coordination of hotel events and oversee event logistics from start to finish.
• Proactively resolve issues during events to ensure a seamless attendee experience.
• Maintain knowledge of hotel event spaces and group dynamics to guide planning.
• Use Delphi to generate event-related documents and update details as needed.
• Participate in pre-convention meetings and weekly resume meetings to align team members.
• Handle special projects assigned by department leaders to support events team.

Skills

Hotel operations

Event management

Customer-facing

Communication

Organizational skills

Physical stamina

Flexible schedule

Education

College degree in hospitality or related field

Tools

Delphi software

Job description

Overview:

In this role, you will be the key liaison between event planners and hotel operations, ensuring smooth communication and seamless event execution.

Responsibilities:

• Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.
• Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.
• Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.
• Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.
• Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.
• Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes.
• Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events.
• Handle special projects assigned by the department leaders, contributing to the overall success of the events team.

Qualifications:

• Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred.
• At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
• Detail-oriented, ensuring all event logistics are managed and executed according to plan.
• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.
• Ability to lift, move, and place items up to 40 pounds, and stand or walk for extended periods during shifts.
• A college degree in hospitality, event management, or a related field, is preferred.
• Familiarity with Delphi or similar event management software.
• Knowledge of banquet operations and hotel event spaces.
• *This position is a full-time, on-site position with no work from home flexibility.