Event Concierge

White Lodging; Indianapolis (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Parental Leave

PTO with rollover

EAP

401(k) Match

Wellness tools

Unlimited referral bonuses

Tuition reimbursement

Employee discounts

Job summary

White Lodging in Indianapolis is seeking an Event Concierge to deliver exceptional event experiences by anticipating needs, coordinating details, and providing outstanding service to planners and guests.

You will greet planners, verify room setups per BEOs, participate in daily meetings, and follow a dedicated event checklist to ensure flawless execution while supporting a collaborative hotel team.

Qualifications

• Demonstrated passion for guest service and experience in hospitality is preferred.
• Ability to take initiative and stay self-motivated.
• Good judgment and problem-solving skills.
• Able to lift up to 25 lbs and stand for extended periods.

Responsibilities

• Greet meeting/event planners and review agendas to ensure satisfaction.
• Check each meeting room setup for accuracy per BEO before events.
• Follow the Event Concierge checklist daily and submit to supervisor.
• Attend daily BEO meetings, Stand-Up meetings, and Pre-Convention meetings for assigned events.
• Perform other duties as assigned.

Skills

Guest service

Initiative

Problem solving

Team player

Job description

Description

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an Event Concierge, you will ensure exceptional event experiences by anticipating needs, coordinating details, and delivering outstanding service to planners and guests.

What You’ll Do

• Greet meeting/event planners in their meeting room to review agendas and timelines to ensure complete satisfaction.
• Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.
• Follow the Event Concierge checklist each day for each meeting room and submit to the supervisor.
• Attend and participate in daily BEO meetings (when required), daily team Stand-Up meetings, and Pre-Convention meetings for assigned events.
• Perform other duties as assigned.

What You’ll Bring

• A passion for delivering the best guest service and experience.
• Desire to take initiative and self-motivate.
• Good judgment and problem-solving skills.
• Ability to lift, carry, or otherwise move up to 10 lbs. regularly and 25 lbs. occasionally, as well as stand and move for extended periods of time.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

Compensation starts at $18.00 to $22.00 per hour!