Event Captain: Banquet Lead at Private Club

The Bald Head Island Club; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

The Bald Head Island Club in Bald Head Island, NC, is seeking a Banquet Captain to lead private events, weddings, and celebrations with hands-on, on-the-floor leadership.

You will manage banquet teams, ensure all rooms are set per the Banquet Event Order, and coordinate Front of House and Back of House to deliver flawless service.

This role emphasizes guest satisfaction, professional coaching, and the ability to adapt quickly in a fast-paced events environment.

Qualifications

• Hands-on banquet or event service experience (required)
• Understand fine dining and high-end hospitality standards
• Communicate clearly and professionally with guests and staff
• Highly organized, detail-oriented, and proactive
• Enjoy coaching others and building strong, collaborative teams
• Deliver flawless guest experiences
• Thrive in a fast-paced, event-driven environment
• Private club experience is a plus, but not required.

Responsibilities

• Oversee banquet service for private events, weddings, and special occasions
• Lead, coach, and support banquet staff during events, fostering a positive, professional team environment
• Ensure all rooms are set precisely according to the BEO (Banquet Event Order)
• Act as the liaison between Front of House and Back of House to ensure seamless service
• Conduct regular floor checks during events, assisting the team as needed
• Handle Member and guest concerns promptly, professionally, and with care
• Maintain excellent service timing and pacing throughout each event
• Troubleshoot event needs in real time (AV, music, heaters, fans, room flow, etc.)
• Ensure compliance with all health, safety, and service standards
• Complete opening, closing, and post-event checklists and reports
• Continuously look for ways to elevate service and improve satisfaction scores

Skills

Banquet service

Team leadership

Fine dining standards

Guest relations

Communication

Organization

Problem solving

Job description

The Bald Head Island Club in Bald Head Island, NC, is seeking a Banquet Captain to lead private events, weddings, and celebrations with hands-on, on-the-floor leadership.

You will manage banquet teams, ensure all rooms are set per the Banquet Event Order, and coordinate Front of House and Back of House to deliver flawless service.

This role emphasizes guest satisfaction, professional coaching, and the ability to adapt quickly in a fast-paced events environment.