Event Associate

DICK'S Sporting Goods; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

DICK'S Sporting Goods in Philadelphia seeks an Event Associate to support in-store sport events and camps, providing thoughtful product recommendations and athlete-focused service.

You will team with the Field Lead/Coach on field programming, build relationships with schools and clubs, and help run clinics and afterschool programs in our experiential store. Strong customer service and teamwork are essential in this role.

Qualifications

• At least 2 years of customer service experience preferred.
• Customer-service oriented.
• Strong detail orientation.

Responsibilities

• Provide thoughtful product recommendations suited to each athlete's skill level.
• Assist Field Lead/Coach with field programming and guiding athletes to have fun and participate safely.
• Build relationships with local schools, community organizations, and sports leagues for partnerships and field events.
• Collaborate with Community Team to bring clinics, camps, and afterschool programming to the Field.
• Assist with teammate training and coaching to deliver the store vision and experience.
• Adjust priorities and manage time in a fast-paced environment.
• Adhere to loss prevention standards.
• Promote store programs including loyalty and promotions.
• Provide consultative product knowledge to athletes.

Skills

Customer service

Relationship building

Time management

Teamwork

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Event Associate will be expected to provide thoughtful product recommendations that fit

the skill/experience level of each athlete. As the Field Associate you’ll support the Field/Lead Coach

for our in-store sport events – both on and off the field. In addition to in-store events, you’ll have the

opportunity to assist the lead with DICK’S sponsored camps, clinics and programs – bringing your

passion and expertise for sports to our experiential store. The job duties and responsibilities of this

role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates aredriving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service.

• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun andparticipate, safely.

• Build relationships with local schools, community organizations, sports leagues, home schoolorganizations, to leverage for partnerships and field events.

• Work with the Community Team to bring clinics, camps, afterschool programming, to theField.

• Assist with providing outstanding teammate training and coaching to deliver on the storevision and experience. This could include one-on-one teammate conversations, facilitatinggroup training sessions and conducting role play exercises.

• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.

• Adhere to all loss prevention standards.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Bring to life the power of opinion. Making sure our experience includes product experts whoprovide consultative advice to our athletes, demonstrating excellent product knowledge.

• Perform other tasks as assigned by management

QUALIFICATIONS:

• At least 2 years of customer service experience preferred

• Customer-service oriented

• Strong detail orientation