Event Associate

Dick's Sporting Goods; Schaumburg (IL); On-site; USD 20,664 - 30,307; Part time

Job summary

Dick's Sporting Goods in Schaumburg, IL is looking for an Event Associate who will be responsible for providing thoughtful product recommendations and supporting in-store and off-field events. You will help ensure athletes have a positive experience and promote various company programs.

The ideal candidate should have at least 2 years of customer service experience and be detail-oriented. A passion for sports and community engagement is essential. Competitive pay and benefits offered.

Qualifications

• At least 2 years of customer service experience preferred.
• Customer-service oriented.
• Strong detail orientation.

Responsibilities

• Provide product recommendations based on athlete's skill level.
• Support field programming and events.
• Build relationships with local organizations for partnerships.
• Assist in training and coaching teammates.
• Promote company programs.
• Demonstrate excellent product knowledge.

Skills

Customer service skills

Detail orientation

Job description

DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Event Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Field Associate you'll support the Field/Lead Coach for our in-store sport events – both on and off the field. In addition to in-store events, you'll have the opportunity to assist the lead with DICK'S sponsored camps, clinics and programs, bringing your passion and expertise for sports to our experiential store. The job duties and responsibilities of this role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service.
• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate safely.
• Build relationships with local schools, community organizations, sports leagues, home school organizations to leverage for partnerships and field events.
• Work with the Community Team to bring clinics, camps, afterschool programming to the Field.
• Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
• Adhere to all loss prevention standards.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
• Perform other tasks as assigned by management.

QUALIFICATIONS

• At least 2 years of customer service experience preferred
• Customer-service oriented
• Strong detail orientation

Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.