Event Associate

Dick's Sporting Goods; Town of Victor (NY); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Generous benefits

Job summary

DICK'S Sporting Goods is seeking an Event Associate to provide thoughtful product recommendations and exceptional customer service at our in-store events and shoots. You will assist the Field/Lead Coach, support clinics and camps, and help build partnerships with schools and community organizations to engage athletes of all levels.

You'll train teammates, adapt to a fast-paced environment, and promote our warranty, Scorecard and other promotions while delivering consultative product knowledge to

Qualifications

• At least 2 years of customer service experience.
• Customer-service oriented.
• Strong detail orientation.

Responsibilities

• Provide thoughtful product recommendations for athletes.
• Support Field/Lead Coach during in-store events.
• Build relationships with local schools and community organizations.
• Assist with clinics, camps and afterschool programming.
• Deliver teammate training and coaching to align with store vision.
• Manage priorities in a fast-paced environment.
• Adhere to loss prevention standards.
• Promote warranty sales, Scorecard, private-label credit cards, and promotions.
• Provide consultative product knowledge to athletes.
• Perform other tasks as assigned by management.

Skills

Customer service

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Event Associate will be expected to provide thoughtful product recommendations that fit

the skill/experience level of each athlete. As the Field Associate you'll support the Field/Lead Coach

for our in-store sport events - both on and off the field. In addition to in-store events, you'll have the

opportunity to assist the lead with DICK'S sponsored camps, clinics and programs - bringing your

passion and expertise for sports to our experiential store. The job duties and responsibilities of this

role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service.
• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
• Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
• Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
• Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
• Adhere to all loss prevention standards.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
• Perform other tasks as assigned by management

QUALIFICATIONS:

• At least 2 years of customer service experience preferred
• Customer-service oriented
• Strong detail orientation

Targeted Pay Range: $16.00 - $23.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.