Event Associate

Dick's Sporting Goods; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

DICK'S Sporting Goods in Pittsburgh is seeking an Event Associate to help run in-store sport events and sponsored camps, bringing passion for sports to athletes and families.

You will work with the Field Lead to deliver exceptional service, build school and community partnerships, and coach teammates on product knowledge and event execution. This role offers dynamic interaction across teams and community partners, with opportunities to lead engaging events.

Qualifications

• At least 2 years of customer service experience preferred.
• Customer-service oriented.
• Strong detail orientation.

Responsibilities

• Provide thoughtful product recommendations tailored to each athlete’s skill and experience.
• Assist the Field Lead/Coach with in-store sport events and sponsored programs.
• Develop partnerships with schools and community groups for field events.
• Support clinics, camps, and afterschool programming at the Field.
• Lead teammate training, coaching, and role-play exercises.
• Prioritize tasks in a fast-paced environment and adhere to loss prevention standards.
• Promote scorecard loyalty programs and private-label promotions to athletes.
• Contribute to the store’s overall vision and high-quality customer experience.

Skills

Customer service

Detail oriented

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Event Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Field Associate you'll support the Field/Lead Coach for our in-store sport events - both on and off the field. In addition to in-store events, you'll have the opportunity to assist the lead with DICK'S sponsored camps, clinics and programs - bringing your passion and expertise for sports to our experiential store. The job duties and responsibilities of this role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service.

• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.

• Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.

• Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.

• Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.

• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.

• Adhere to all loss prevention standards.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.

• Perform other tasks as assigned by management

QUALIFICATIONS

• At least 2 years of customer service experience preferred

• Customer-service oriented

• Strong detail orientation