Event Associate

Dick's Sporting Goods; Salem (NH); On-site; USD 32,000 - 40,000; Full time

Job summary

DICK'S Sporting Goods is seeking an Event Associate to support in-store sport events and related camps. You will provide product recommendations tailored to each athlete’s skill level and assist the Field Lead/Coach with field programming and events.

You will build relationships with local schools and community groups, helping to run clinics and after-school programs while delivering exceptional customer service and training teammates to achieve the store’s vision.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Customer-service oriented.
• Strong attention to detail.

Responsibilities

• Provide thoughtful product recommendations to athletes of varying skill levels.
• Assist Field Lead/Coach with field programming and guiding athletes to participate safely.
• Build relationships with local schools, community organizations, and sports leagues for partnerships and events.
• Collaborate with Community Team to bring camps, clinics, and after-school programming to the Field.
• Support teammate training and coaching to deliver the store vision and experience.
• Adjust priorities and manage time in a fast-paced environment.
• Adhere to loss prevention standards.
• Promote warranty programs, loyalty Scorecard, private-label credit cards, and seasonal promotions.
• Provide consultative product knowledge and expert guidance to athletes.
• Perform other tasks as assigned by management.

Skills

Customer service

Attention to detail

Communication

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Event Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Field Associate you'll support the Field/Lead Coach for our in-store sport events - both on and off the field. In addition to in-store events, you'll have the opportunity to assist the lead with DICK'S sponsored camps, clinics and programs - bringing your passion and expertise for sports to our experiential store. The job duties and responsibilities of this role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service.

• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.

• Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.

• Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.

• Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.

• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.

• Adhere to all loss prevention standards.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.

• Perform other tasks as assigned by management

QUALIFICATIONS

• At least 2 years of customer service experience preferred

• Customer-service oriented

• Strong detail orientation