Event Ambassador

Kraft Sports + Entertainment; Foxborough (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Kraft Sports + Entertainment is seeking an Event Ambassador at Gillette Stadium to enhance the fan experience by warmly welcoming guests, explaining facilities, and guiding attendees through game day and events.

This entry-level, part-time role requires availability for all home Patriots games and other events, works outdoors in varied weather, and demands strong communication, reliability, and the ability to work weekends and holidays.

Qualifications

• High School Diploma or equivalent is required.
• Entry level role; no experience is required.
• Part-time availability for all home Patriots Games and events (minimums).
• Strong communication & interpersonal skills.
• Ability to work outdoors year-round.
• Must be able to work extended hours, weekends, and holidays.
• Ability to interface with all levels of the organization.

Responsibilities

• Proactively welcome and greet guests attending games and events at Gillette Stadium with a friendly demeanor and a smile.
• Provide customer service by educating guests on facilities and event operations.
• Provide guests with utmost care and attention to ensure a first-rate guest experience.
• Assist with the execution of event promotions, including distribution of premium items.
• Support event staff at all team events by assisting with event setup and teardown, staffing registration tables and interactive stations, and interacting with guests.
• Special projects and assignments as business dictates.

Skills

Communication skills

Interpersonal skills

Teamwork

Multitasking

Customer service

Education

High School Diploma or equivalent

Job description

SUMMARY

The Event Ambassador is responsible for the execution and enhancement of the fan experience by interacting with guests upon their arrival to the stadium for events including Patriots games, Patriots Training Camp, and special events (e.g., Patriots Hall of Fame presented by RTX, Premier Lacrosse League, etc.). This role will provide an introduction to various elements of event operations and fan engagement.

Duties And Responsibilities

• Proactively welcome and greet guests attending games and events at Gillette Stadium with a friendly demeanor and a smile
• Provide customer service by educating guests on facilities and event operations
• Provide guests with utmost care and attention to ensure a first-rate guest experience
• Assist with the execution of event promotions, to include distribution of premium items
• Support event staff at all team events by assisting with event setup and teardown, staffing registration tables and interactive stations, and interacting with guests
• Special projects and assignments as business dictates

Supervisory Responsibilities

• This position has no supervisory responsibility

Skills And Qualifications

• High School Diploma or equivalent
• This is an entry level role, no experience is required
• Must be available on a part-time basis, committing to all home Patriots Games, a minimum of 5 Patriots Events/Special Events, 5 total Training Camp days (weekdays/weekends)
• Strong communication & interpersonal skills
• Results oriented with the ability to multi-task
• Ability to work comfortably both independently and in a team environment
• Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule
• Must be able to work outdoors during all times of the year
• Must be able to interface with all levels of the organization and represent the Events team in a highly professional manner

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee occasionally required to reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• The noise level in the work environment is sometimes loud
• Will work in all types of weather, including extreme heat and cold

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.