Evenings & Weekend Shift Dispatcher: Calm Under Pressure

caeccoop; Prattville (AL); On-site; USD 25,000 - 41,000; Full time

Job summary

CAEC's Shift Dispatcher plays a pivotal role in keeping operations moving during outages, storms, and everyday service orders. Based at the Prattville Headquarters, you will monitor outage management, SCADA, and customer data, coordinate with field crews, and provide timely updates to members and teams.

The role requires calm, clear communication, and the ability to juggle multiple tasks across channels and shifts.

Qualifications

• Must stay calm under pressure during outages and emergencies.
• Communicate clearly with members, customers, field crews and coworkers.
• Track multiple moving pieces (maps, crew activity, customer data).
• Ask the right questions and follow procedures as conditions change.

Responsibilities

• Monitoring outage management, SCADA, fiber/broadband, communication, security, and other operational systems.
• Coordinating with field personnel to support service order flow, outages, and emergencies.
• Reviewing system information and maps, identifying next steps, notifying appropriate personnel, and providing accurate updates.
• Creating, routing, processing, and documenting service orders and customer activity.
• Assisting members/customers with service, account, billing, payment, outage, and related needs.

Job description

CAEC's Shift Dispatcher plays a pivotal role in keeping operations moving during outages, storms, and everyday service orders. Based at the Prattville Headquarters, you will monitor outage management, SCADA, and customer data, coordinate with field crews, and provide timely updates to members and teams.

The role requires calm, clear communication, and the ability to juggle multiple tasks across channels and shifts.