Evenings & Weekend Event Receptionist - Guest Services

Rocket Mortgage Fieldhouse; Cleveland (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Healthcare

Dental

Vision

Retirement

Job summary

Rocket Arena at Cavaliers Holdings LLC in Cleveland is seeking an energetic Event Receptionist (Part-Time) to warmly greet guests, answer inquiries, and support event operations. This on-site role requires strong verbal communication, outstanding customer service, and the ability to multitask during busy game nights and events.

Shifts typically run weeknights and weekends from 5:30 PM to post-event close, averaging 10–15 hours weekly.

Qualifications

• High School Diploma or GED required.
• Strong verbal communication and customer service skills.
• Ability to work independently and in a team.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Answer all incoming phone calls in a quick, friendly, knowledgeable and informative manner.
• Transfers calls as required to the appropriate team or team member.
• Answer questions; provide accurate information regarding events, hours of operations, promotions, and directions.
• Answer guests’ questions about Rocket Arena events and activities.
• Greet guests, clients, partners, visitors, team members and others at Rocket Arena.
• Offer high level customer service to all team members and guests.
• Monitor activities at entrances.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.

Skills

Verbal communication

Customer service

Multitasking

On-site presence

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Rocket Arena at Cavaliers Holdings LLC in Cleveland is seeking an energetic Event Receptionist (Part-Time) to warmly greet guests, answer inquiries, and support event operations. This on-site role requires strong verbal communication, outstanding customer service, and the ability to multitask during busy game nights and events.

Shifts typically run weeknights and weekends from 5:30 PM to post-event close, averaging 10–15 hours weekly.